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 Technology and Merchandising Pro - Dayton, Ohio, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200282141 / Latpro-3819098 
Date posted: Oct-24-2021
State, Zip: Ohio, 45449


Technology and Merchandising Pro

The Greene

Dayton , Ohio , United States

Apple Retail


Posted: Aug 25, 2021

Role Number: 200282141

Do you want to help create the energy and excitement around Apple products? As a Technology and Merchandising Pro, you're responsible for maintaining technology and product presentation using excellent technical and merchandising principles to build a world-class experience for our customers. This includes Today at Apple programs, store presentation, and in-store technology.

Key Qualifications

  • Real passion for bringing the Apple story to life for our customers through technology, presentation, live demos, and Today at Apple.
  • Strong aptitude for technical learning.
  • Experience troubleshooting complex hardware and software issues.
  • Strong attention to detail and a deep understanding of Apple merchandising principles.


You're a subject matter pro and the point of contact for in-store technology implementation, training, and support. You maintain and troubleshoot in-store technology, including facilitating technology needs for Today at Apple (e.g., video wall, displays, data ports, beacons, and payment devices). You maintain a deep understanding of current Apple merchandising and technology principles and other resources, including up-to-date security and privacy policies. You lead and support the implementation of all planograms, ensuring that presentation meets merchandising principles, and that functionality meets technology standards. You also ensure that all product demos are available, meet merchandising principles, and are fully functional to showcase features to customers. You educate the store team on merchandising principles and the proper use of store fixtures, product demos, and facilities (tables, walls, Avenue, etc.). In addition, you maintain strong communication ties and a solid working relationship with Field Leaders to ensure tasks and issues are resolved in a timely fashion. You partner with the Operations team to ensure sellable merchandise is maintained regularly to planogram and demo inventory is accurately updated in inventory management systems. You maintain store merchandising and technology supplies in a fiscally responsible manner and fulfill orders for demo visual merchandise and other needs to meet operational requirements. You provide consistent feedback to the Leadership team about challenges and opportunities to maintain technology and presentation standards. You acknowledge customers promptly and follow the APPLE Steps of Service.

Education & Experience

Additional Requirements

  • You have the ability to analyze, identify patterns, and diagnose symptoms and causes.
  • You have technical expertise on Apple products, accessories, and services.
  • You have shown success in a team environment, demonstrating shared responsibility with other team members.
  • You're an organized self-starter who is able to work without close supervision.
  • You have effective written and verbal communication skills.
  • If you live in Colorado, please click here .


See job description


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