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 Customer Service Representative - Moses Lake, Washington, United States

Job information
Posted by: Columbia Basin Herald 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: M3XIdg6aF9TaTYcExnlkl0X1F5MBtC / Latpro-3820679 
Date posted: Sep-02-2021
State, Zip: Washington, 98837


The Columbia Basin Herald has an immediate opening in their circulation department for a Customer Service Representative. This position reports to the Circulation District Manager and the Marketing and Audience Development Director and is responsible for assisting in circulation operations as it pertains to subscriber/single copy billing, carrier pay, and customer service. This position is directly tied to subscriber acquisition and retention to include customer service, billing and paper/computer work supporting the delivery of the daily newspaper, niches, etc., facilities operations, and other duties, as assigned. Essential Job Responsibilities The Customer Service Representative (CSR) is directly responsible for growing print and digital subscriptions through the retention of existing subscribers by providing exceptional customer service (retain existing subscribers), acquiring new subscribers (calling for starts), processing orders, setting up accurate customer accounts, working through customer invoicing complaints, ensuring payments are processed accurately and coordinated with the CDA business office, and all invoicing is complete and on time to ensure customer retention by minimizing stops. Major daily responsibilities include but are not limited to: Immediate resolution of complaints providing over the top customer service Ensuring all records are up to date and accurate in the system Answer phones and assist callers and/or walk-ins Serve as back up for the front desk Process all payments promptly (credit cards and bank drafts) and/or effectively and efficiently coordinate payments with CDA business to ensure customer payments get posted promptly and accurately. Coordinate with CDA to ensure that Home Delivery and SC invoicing is complete, accurate and on time Ongoing Job Duties: Process cash collected from racks Fix rates/accounts system as needed Record single copy returns weekly. Verify carrier payroll to ensure accuracy Skill Set/Requirements: The successful CSR will possess and demonstrate technical and professional skills but be more of a generalist than a specialist or technician. He/she possesses and demonstrates exceptional customer service skills, good computer skills, good math skills and is comfortable using clear and concise written and oral communications skills, possesses excellent organization and time management skills, paying close attention to detail. They are also able to multitask and work well under deadline pressure. Other Requirements: High School degree or equivalent experience with strong skills in computing, logic and customer service Goal driven with the ability to be flexible and adapt to change and to new opportunities Ability to work independently as well as a teammate Enthusiastic attitude and can do, customer service mind-set/focus Able to sit at/work on a computer for extended periods of time Able to use calculator Aptitude for problem solving Valid WA driver's license and current insurance Ability to pass a background test Job open until filled. Please send resume and letter of interest by email to : or by mail to: Columbia Basin Herald, PO Box 910, Moses Lake, WA 98837, ATTN: Circulation. The Columbia Basin Herald is an equal opportunity employer.
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