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 Customer Support Agent - Albany, New York, United States

Job information
Posted by: Sticker Mule 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: I3bfNqYAjaPOVqORWfEXAMTLq6S7Ks / Latpro-3820875 
Date posted: Sep-02-2021
State, Zip: New York, 12205


Customer Service | Remote - Albany, NY | Full-time

Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it's ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.


Why you'll like working here:

  1. Customers love our service and tell us all the time!
  2. We offer flexibility in your work day.
  3. We work at a sustainable pace to foster a non-stressful work environment.



See more about our teams here



Job description

Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.



  1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.
  2. Assist in writing and maintaining FAQs.
  3. Suggest opportunities to make customers happier for our product team.
  4. Suggest opportunities to improve the quality and efficiency of our customer service operation.



  1. 1+ years' experience in a Customer Support role
  2. Exceptional writing skills (be clear and concise)
  3. Experience working remotely
  4. Ideally located in the Albany, NY area



Monday-Friday 8:00am - 4:00pm



Monday-Friday 12:00pm-8:00pm



Pay & benefits

  1. 401k plan with 4% employer match
  2. Health & dental insurance
  3. 4 weeks paid vacation
  4. $500 signing bonus
  5. Work from home

Apply at

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Sticker Mule requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
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Follow the application instructions in the Job Description.