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 Customer Service Representative - Cedar Rapids, Iowa, United States

Job information
Posted by: TrueNorth 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: duFCmFJqMj0U879Wp5uwcEveNjVnVz / Latpro-3821210 
Date posted: Sep-03-2021
State, Zip: Iowa, 52405


TrueNorth Companies is looking for a Customer Service Representative to join our Transportation team in Cedar Rapids, IA. Do you have excellent customer service and enjoy a fast paced work environment? If so, this position is for you!

The Customer Service Representative receives incoming calls from individual owner operators, handles quotes, processes applications/changes/terminations and provides outstanding customer service to all Trucker’s Service Company clients and accounts.

Essential Job Functions & Responsibilities: 

  • Receive incoming calls from clients and prospects; provide outstanding customer service as well as quote coverages
  • Monitor incoming faxes; process changes, additions and deletions, as well as process new applications
  • Review incoming applications and changes received via email, phone, fax, or mail
  • Ensure applications and changes are completed accurately and timely
  • Input applications and change information into Overdrive on a timely basis
  • Maintain and update Overdrive, Epic & CRM as necessary
  • Complete paperwork associated with clients on a timely basis as established by agency standards
  • Update and maintain Account Process Manual, as necessary
  • Assist with non-pay cancellation follow up as needed
  • Assist with new business data entry as needed
  • Create and mail certificates for Motor Carriers, Lienholders, and Clients
  • Follow-up with clients on incomplete applications and change forms

 Education, Experience, & Skills:

  • High School diploma or equivalent required
  • College degree or equivalent combination of education and work experience preferred
  • Prior customer service experience required; experience in the insurance industry is preferred
  • P&C License required within 30 days of hire
  • Life & Health license required within 90 days of hire
  • Prior customer service experience required; experience in the insurance industry is preferred
  • Proficiency in the use of Microsoft Office
  • Strong organizational skills
  • Collaborative team player & positive attitude 


Why should you join TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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