Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 ENGR SR, FIELD SUPPORT - Philadelphia, Pennsylvania, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Engineering - Electrical
Engineering - Mechanical
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-9221 / Latpro-3821478 
Date posted: Sep-04-2021
State, Zip: Pennsylvania, 19192

Description

Location: Philadelphia - Pennsylvania
Location: Parsippany - New Jersey

Job Description

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Evaluate and approve operational quality of system equipment
  • Serve as company liaison to the customer for multiple topics
  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics
  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
  • Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel
  • Develop and write documentation as required  (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
  • Communicate with Rockwell Automation and customer management regarding project details
  • Support an environment conducive to successful team interaction and customer satisfaction
  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
  • Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.
  • Plans/prepares resources to be able to meet customer demands.
  • Identifies areas of inefficiency and develops improvement plans
  • Demonstrated ability to be consistently fully utilized
  • Takes ownership in overall development including technical, commercial and personal by having a documented 70-20-10 plan.
  • Provides services to Rockwell customers through embedded services, call out, and through phone/chat support to consistently meet utilization goal.
  • Travel as required to cover assigned region/sub-region. Accessible during off hours, weekends and holidays.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).



Requirements

See job description

 

Rockwell Automation requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?