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 Patient Access Tech - North Platte, Nebraska, United States

Job information
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: yWcy38aI2CEOb9zwVDuW4z8lyqEHn4 / Latpro-3821752 
Date posted: Sep-05-2021
State, Zip: Nebraska, 69101


Patient Access Tech
GPPN Centralized Services
Full Time
Day Shift

To inspire health and healing by putting patients first - ALWAYS.

Position Summary
Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.

Minimum Qualifications
High School Diploma or equivalent required.

Physical Demands
1-Stand and/or walk frequently.
2-Sit constantly.
3-Lift and/or carry 30 pounds occasionally.
4-Push and/or pull 25 pounds occasionally.
5-Bend, stoop, crawl and squat occasionally.
6-Reach floor to overhead occasionally.
7-Visual acuity, manual dexterity and hand-eye coordination within normal limits.

Essential Functions
1-Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries.
2-Documents customer inquiries and other relevant information into 3-Epic through the use of In Basket messaging, when appropriate.
3-Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location.
4-Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms).
5-Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections.
6-Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.
7-Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment.
8-Actively works in assigned workques including: Pre-registration, scheduling, and referral.

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