Patient Access Tech
GPPN Centralized Services
To inspire health and healing by putting patients first - ALWAYS.
Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.
High School Diploma or equivalent required.
1-Stand and/or walk frequently.
3-Lift and/or carry 30 pounds occasionally.
4-Push and/or pull 25 pounds occasionally.
5-Bend, stoop, crawl and squat occasionally.
6-Reach floor to overhead occasionally.
7-Visual acuity, manual dexterity and hand-eye coordination within normal limits.
1-Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries.
2-Documents customer inquiries and other relevant information into 3-Epic through the use of In Basket messaging, when appropriate.
3-Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location.
4-Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms).
5-Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections.
6-Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.
7-Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment.
8-Actively works in assigned workques including: Pre-registration, scheduling, and referral.