Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
    Log me in!   |   Site Map   |   Help   
 Outbound Retention Specialist - Louisville, Kentucky, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Education
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: Hqz3kRxZXkXSOUMTdKF6siRpU8rL9M / Latpro-3821954 
Date posted: Sep-08-2021
State, Zip: Kentucky, 40212


Req #16156

Tuesday, September 7, 2021
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, .

Outbound Retention Specialist Representative

Gannetts Outbound Call Center is seeking full-time Outbound Retention Specialist representatives to join our team.

Are you looking for a great career opportunity? Then we want YOU!

We are the largest U.S. newspaper publishing company. Our publications include the national newspaper USA Today, as well as awarding winning local newspapers like The Courier Journal, The Detroit Free Press, The Arizona Republic, The Indianapolis Star, The Cincinnati Enquirer just to name a few.

This is a full-time position including a base salary plus commission.

What we offer:As a part of Gannett Co., Inc., we offer a dynamic, community-focused environment where individuals are rewarded for exceptional performance. We offer competitive salaries and benefits, including health care, dental and vision coverage, flexible spending account, 401(k), paid time off, and tuition reimbursement.


To retain, restart and sell home delivery subscriptions via phone targeted scripting, and sales/retention techniques.

Maintain retention at acceptable levels. Meet established criteria for EZ Pay conversions, in addition to schedule adherence, talk time, after call work, presentation per hour, sales per hour.

Follow up with current customer accounts for customer service issues delivery verification, to collect payment to follow up on stopped accounts to resell/restart.

Provide excellent customer service to internal and external customers. Be professional, courteous and timely in every interaction, conveying to all external customers our appreciation for their business.

Requirements & Qualifications:

Pre-employment background screening is required.

Confident and engaging personality

Excellent verbal communication

Ability to display empathy and personalization with each customer interaction

Ability to multitask - typical tasks involve account research, functions on screen, remaining engaged with customer

Strong ability to use technology

Must have excellent attendance, be punctual and have desire to make a positive contribution to the team

Open to receive and apply feedback

High School diploma/GED required

Retention, sales or call center experience preferred but not required.

Evenings shifts and (some Saturdays may be required)


Base Pay Plus Commission

Paid Training

High Earning Potential

Work-From- Home Positions Available (after successful completion of training)

Business Casual Work Environment

About us: Gannett Co., Inc. (NYSE: GCI) is a next-generation media company committed to strengthening communities across our network. With more than 250 markets internationally, it is known for Pulitzer Prize-winning newsrooms, powerhouse brands such as USA TODAY and specialized media properties. From local to national, we engage the country to tell its stories.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employees race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicants disability or religion, to complete this employment application and/or any other process in connection with an individuals application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.s Recruitment Department at
Other details
  • Job Family Sales
  • Job Function Marketing Solutions
  • Pay Type Hourly

recblid bv1z0vihkzbjaedhkgr11zn3kh997j




Gannett requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
  Prefer not to enter your email? 

Follow the application instructions in the Job Description.