Outbound Retention Specialist Representative
Gannetts Outbound Call Center is seeking full-time Outbound Retention Specialist representatives to join our team.
Are you looking for a great career opportunity? Then we want YOU!
We are the largest U.S. newspaper publishing company. Our publications include the national newspaper USA Today, as well as awarding winning local newspapers like The Courier Journal, The Detroit Free Press, The Arizona Republic, The Indianapolis Star, The Cincinnati Enquirer just to name a few.
This is a full-time position including a base salary plus commission.
What we offer:As a part of Gannett Co., Inc., we offer a dynamic, community-focused environment where individuals are rewarded for exceptional performance. We offer competitive salaries and benefits, including health care, dental and vision coverage, flexible spending account, 401(k), paid time off, and tuition reimbursement.
To retain, restart and sell home delivery subscriptions via phone targeted scripting, and sales/retention techniques.
Maintain retention at acceptable levels. Meet established criteria for EZ Pay conversions, in addition to schedule adherence, talk time, after call work, presentation per hour, sales per hour.
Follow up with current customer accounts for customer service issues delivery verification, to collect payment to follow up on stopped accounts to resell/restart.
Provide excellent customer service to internal and external customers. Be professional, courteous and timely in every interaction, conveying to all external customers our appreciation for their business.
Requirements & Qualifications:
Pre-employment background screening is required.
Confident and engaging personality
Excellent verbal communication
Ability to display empathy and personalization with each customer interaction
Ability to multitask - typical tasks involve account research, functions on screen, remaining engaged with customer
Strong ability to use technology
Must have excellent attendance, be punctual and have desire to make a positive contribution to the team
Open to receive and apply feedback
High School diploma/GED required
Retention, sales or call center experience preferred but not required.
Evenings shifts and (some Saturdays may be required)
Base Pay Plus Commission
High Earning Potential
Work-From- Home Positions Available (after successful completion of training)
Business Casual Work Environment
About us: Gannett Co., Inc. (NYSE: GCI) is a next-generation media company committed to strengthening communities across our network. With more than 250 markets internationally, it is known for Pulitzer Prize-winning newsrooms, powerhouse brands such as USA TODAY and specialized media properties. From local to national, we engage the country to tell its stories.