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 Sales Support Representative - Erie, Pennsylvania, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Sales
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 32eAnRjHfAilngdFpsjd9XblWY8WT1 / Latpro-3821959 
Date posted: Sep-08-2021
State, Zip: Pennsylvania, 16514


Req #18319

Tuesday, September 7, 2021
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, .

The Sales Support Representative position will provide an excellent experience to Gannett's Retail Advertising Clients. This position handles the post sales customer support which includes accurate and timely order entry, product fulfillment, and ad delivery that meets client expectations.

Job Responsibilities

Order Entry

Ability to manage and navigate multiple order entry and fulfillment systems.

Manage workload via Salesforce Cases.

Complete orders with high degree of accuracy.

Use Salesforce to manage day to day activities including cases, calls, emails, & updating of client contact info.

Troubleshoot and resolve ad issues using best practices and support resources


Contact clients for creative if not received from sales.

Upload creative into ATOL, using best practices to achieve first time right proofs.

Reviews and coordinates proof changes with clients, approving final creative in ATOL.

Traffics artwork and resolves ad scheduling issues to ensure ads publish correctly and on time.

Communicate with designIQ and pagination teams as needed.

Understand and meet publication deadlines for creatives, including early holiday deadlines.

Fulfill digital product.

About You

Ability to learn multiple technologies and systems to manage print and digital orders and campaigns.

Dedication to meeting client expectations and requirements.

Strong attention to detail with excellent organizational and problem-solving skills.

Strong written and verbal communication.

Thrives under pressure and can multi-task in a deadline-driven environment.

Embraces change with a natural curiosity to learn new products and processes.

Self-directed, open to coaching, and willing to work with others toward a common goal.

Accessible and approachable with clients, peers, leadership, and other internal partners.

Awareness of and respectful of differences in others, & willingness to contribute to building a positive culture.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employees race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicants disability or religion, to complete this employment application and/or any other process in connection with an individuals application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.s Recruitment Department at
Other details
  • Job Family Sales Support
  • Job Function Marketing
  • Pay Type Hourly

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