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 Worldwide Demand Planner - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200282568 / Latpro-3822098 
Date posted: Sep-08-2021
State, Zip: Texas, 78729


Worldwide Demand Planner

Austin , Texas , United States

Support and Service


Posted: Sep 8, 2021

Weekly Hours: 40

Role Number: 200282568

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a motivated individual to utilize their eye for business, influencing skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The worldwide demand planner will be responsible for the demand forecasting and planning for a part of the AppleCare business. You are comfortable in working with cross-functional teams and in using analytics to improve forecasting methods. You will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The ideal candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should also be a creative problem solver, who is passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service. This position will be based onsite in Austin, TX.

Key Qualifications

  • Experience in forecasting or planning
  • Extensive experience in analyzing large data sets and conducting ad hoc analysis
  • Adept at merging data from a variety of sources in order to generate conclusions through analysis
  • Aptitude for blending quantitative and qualitative data
  • Experience in executive level reporting
  • Service Operations experience a plus
  • Proven ability to track and manage ongoing activities within a project
  • Comfortable with ambiguity
  • Proven process improvement skills with a natural curiosity and desire to understand how things work
  • Excellent English communication skills - both verbal & written
  • Experience in leading or working in cross-functional teams to drive projects to completion
  • Independent self-starter who can prioritize in a fast-paced environment
  • Advanced Excel skills, including the use of macros a plus
  • SAP APO experience a plus
  • Knowledge of SQL or Tableau a plus


Become the go-to specialist for demand related activities for one or more LOBs supporting the AppleCare business Utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts Develop, maintain and improve data-driven demand models to provide accurate forecasts in an ever-changing business environment Complete root cause analyses and develop mitigation plans for any unexpected demand changes Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most efficient supply chain solutions for AppleCare Play a leadership role in the standardization of deliverables; ensure adherence to commitments

Education & Experience

Requires BS degree, 5 years in a service, manufacturing or logistics operation or equivalent. MS/MBA in Supply Chain or Operations is a plus.


See job description


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