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 Collaboration Specialist - Austin, Texas, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200279825 / Latpro-3822121 
Date posted: Sep-08-2021
State, Zip: Texas, 78729

Description

Collaboration Specialist

Austin , Texas , United States

Support and Service

Summary

Posted: Sep 7, 2021

Weekly Hours: 40

Role Number: 200279825

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Collaboration Platforms team in the Support Operations and Technologies organization is seeking an experienced, creative and customer-focused program manager to support and advance the collaboration tools strategy in AppleCare. The ideal candidate will be a self-starter with a passion for technology and collaboration. This position can be based in Austin, TX. Elk Grove, CA. or Raleigh, NC.

Key Qualifications

  • Fundamental understanding of collaboration tools and platforms
  • Strong analytical thinking and project management skills
  • Ability to cultivate and foster relationships between Apple employees at all levels
  • Outstanding interpersonal, communication, and writing skills; fluent in English
  • Ability to work with global teams and adapt initiatives for cultural differences
  • Attention to detail and quality of output
  • Ability to deal with a high level of ambiguity
  • Ability to work independently, collaboratively and with minimal oversight, effectively managing all communication channels and notifications
  • Ability to work non-standard business hours to support project launches
  • Ability to maintain a sense of humor in a fast paced environment

Description

Act as a subject matter expert and provide sustaining support to collaboration tools including Gather, Slack, Quip, Box, Webex and Wrike. Develop programs and policies that advance effective and secure use of collaboration tools by AppleCare Evangelize the benefits of collaboration tools across the organization to increase adoption and efficiency gains Identify and communicate tool standard methodologies to user community Be the liaison between business teams, Operations, and IS&T to ensure that business requirements are complete and met by proposed technology solutions Appropriately report on the status of collaboration platforms or projects Measure progress with existing analytics and identify new data requirements to be shared with IS&T product owners Work with other Support Operations & Technologies platforms teams to explore opportunities that better leverage our tools (e.g. workflows, integrations, bots, connectors, automation, etc.) Partner with IS&T Collaboration and Productivity team to: Understand and influence collaboration tools roadmaps Clarify AppleCare-related restrictions, best-practices, documentation, etc. Evaluate and prioritize production issues to ensure resolution

Education & Experience

BS/BA or equivalent experience required. Certification and training in Agile, SCRUM, Business Analysis or Project Management preferred.



Requirements

See job description

 

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