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 Sales Support Specialist - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200283007 / Latpro-3822364 
Date posted: Sep-09-2021
State, Zip: Texas, 78729


Sales Support Specialist

Austin , Texas , United States

Operations and Supply Chain


Posted: Sep 7, 2021

Weekly Hours: 40

Role Number: 200283007

Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a standout colleague and do you learn quickly? If so, then you might be a great person for a Sales Support Operations position.

Key Qualifications

  • Superb customer service skills
  • Excellent written and oral communication skills
  • Strong ability to multitask
  • Strong analytical capabilities
  • Ability to display good judgment
  • Works well in ambiguity
  • Utmost attention to detail
  • Self-starter with the ability to work quickly and efficiently under deadline pressure
  • High degree of personal and professional integrity
  • Strong work ethic with a high degree of flexibility
  • Making connections with your team and customers
  • Flexibility with your schedule to meet the needs of the business is a must
  • Skilled with SAP, Excel and the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
  • Recognize patterns and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
  • Adaptive and flexible to changing technologies, processes, and environment


This position is responsible for providing above-and-beyond customer service support and related activities for Apple's Education, Government, and Reseller customers. You must be able to communicate information accurately and provide daily management of post-sales issues and activities. This position interacts directly with customers and works cross-functionally with the Sales team, Apple Accounts Receivables, Logistics, Finance, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This position will support sales transactions, which include, but are not limited to, data entry, providing order status, problem solving, billing inquiries and resolution, returns and exchanges, shipment tracking, block resolution, and backlog management. The Sales Support Specialist role entails a high volume of outbound and inbound customer contact to resolve issues and implement process improvements. It also involves a high level of interdepartmental interaction within Apple. Organizational skills and the ability to multi-task are important. Previous customer service experience is a plus.

Education & Experience

Associate's Degree or equivalent work experience required.


See job description


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