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 Bilingual Case Manager, Family Support Services - Englewood, Colorado, United States

Job information
Posted by: Colorado Coalition for the Homeless 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 728582800 / Latpro-3822531 
Date posted: Sep-10-2021
State, Zip: Colorado, 80110


Bilingual Case Manager, Family Support Services

Englewood, CO, USA Req #808

Tuesday, September 7, 2021

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks a Bilingual Case Manager for the delivery of comprehensive case management and advocacy services for families participating in Rapid Rehousing programs in the Family Support Services division of CCH.  This position provides services based on the Housing First Model of care utilizing motivational interviewing, strengths-based goal setting, and trauma-informed care to work collaboratively with families and CCH teams towards the general goals of maintaining housing, increasing family stability, improving family functioning, and increasing the self-sufficiency of the family.

Overall, the right candidate will contribute to a cross-functional team that uses a collaborative approach and humor to problem-solve crises, identify, and implement proactive solutions to improve the quality of life for the families we serve.  This position is located at 3151 W Girard Avenue, Englewood, Colorado 80110 and reports to the Program Manager.

NOTE : In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including: 

  • Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same- and opposite-sex domestic partner coverage;
  • Dental, vision, and flexible spending/dependent care/public transit accounts;
  • Free basic life insurance and long-term disability coverage;
  • Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
  • Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

  1. Understands and follows the generally accepted standards of professional responsibilities regarding carrying out job duties. Adheres to professional standards as outlined by CCH protocols and standards for a trauma-informed setting.
  2. Provides ongoing case management services to homeless families with mental illness, substance abuse, domestic violence issues, and other obstacles to self-sufficiency.
  3. Maintains regular contact with the family through a minimum of one monthly home and one monthly program visit.
  4. Assists families participating in the program to create goals that will enable them to obtain and sustain housing, wellness, and self-sufficiency.
  5. Connects clients to clinical, medical, and other wrap-around services as needed, and transports clients as appropriate.
  6. Refers families to and collaborates with agencies such as DHS, TANF, SSI, SSDI, SSC, Medicaid, MHCD, DHA , etc. and acts as an advocate, liaison, and care coordinator between CCH and these agencies.
  7. Accompanies clients on appointments for housing, benefits, medical and mental health needs as appropriate.
  8. Maintains updated knowledge of community resources for homeless families such as emergency shelters, transitional/permanent housing, food/clothing banks, rent assistance, and TANF and makes referrals as needed.
  9. Assists families with relocation and transitions when they arise.
  10. Meets for supervision with FSS Program Manager as scheduled. Attends FSS team meetings and program-specific team meetings.
  11. Works closely with psychiatric, mental health, and SUD providers for ongoing consultation and treatment and referral coordination.
  12. Maintains a flexible work schedule to accommodate individual family's schedules, special FSS projects, or community activities to include occasional evenings or weekend hours as appropriate.
  13. Maintains timely documentation records in the Homeless Management Information System [HMIS] and/or Electronic Health Record [EHR] databases, maintaining a 95% completeness score.
  14. Assists Housing Counselors, Housing Authorities, and property management to problem-solve issues involving and related to program participants.
  15. Maintains professionalism in all work-related activities. Follows all CCH regulations, policies, and procedures. Maintains appropriate boundaries with clients, peers, colleagues, and others at all times.
  16. Maintains confidentiality standards as regulated by HIPAA in all communications.
  17. Carries a CCH cell phone for accessibility.
  18. Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered.
  19. Creates and updates case management plans in collaboration with families and case conference team.
  20. Maintains knowledge of child protection laws and follows agency procedures as related to child protection issues.
  21. Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity, and that fosters cooperation and respect.
  22. Records all services in a timely and complete fashion in the EHR. 
  23. Maintain up to date records in EHR.
  24. Record telephone and other communications as needed in the EHR.
  25. Manage tasks and scanning as needed to have a complete and current chart.
  26. Maintain accurate information regarding client's insurance status.
  27. Utilize the EHR and any future upgrades as directed. 
  28. Performs other duties as assigned by management.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

  1. Bachelor's degree in Social or Human Services or related field, or equivalent professional experience working with oppressed or underserved populations required.
  2. Previous case management experience preferred.
  3. Knowledge and/or experience working with disadvantaged populations and an understanding of poverty/homelessness.
  4. Broad knowledge of community resources for the homeless and otherwise disadvantaged populations preferred.
  5. Valid driver's license, ability to pass automobile insurance carrier's motor vehicle record investigation required.
  6. Ongoing access to personal vehicle recommended.
  7. Bilingual (English/Spanish) required.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

Other details
  • Job Family Social Services
  • Pay Type Hourly
  • Min Hiring Rate $17.74
  • Max Hiring Rate $22.53

  • Englewood, CO, USA


See job description.


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