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 Senior Project Manager - Mayfield Village, Ohio, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Project Manager
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-9500 / Latpro-3822603 
Date posted: Sep-10-2021
State, Zip: Ohio, 44040


Location: Mayfield Village - Ohio

Job Description

**For the right candidate, this position could be worked remotely from any location in the US

The NA Connected Services Sr. Project Manager position is responsible for the leadership and delivery of major services programs for large, corporate, and/or global accounts within the Connected Services business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen.  This position will be responsible for managing multifunction and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers' complex business issues. Manage the integration and/or development and execution of deliverables directly to the customer and in support of major enterprise-wide projects and annual support agreements that often exceeds $1M in revenue.  Global collaboration and project/support coordination will be needed as required.

This position requires the person to possess and demonstrate a diverse set of commercial and technical project management skills coupled with ability to think "big picture" which encompasses not only RA products and systems and their relationship to each other, but how those RA products and systems are incorporated with the overall application. The Sr. Project Manager has demonstrated leadership qualities of project engineering, planning, tracking and organizing to successfully take ownership and be the single point of contact for the customer in managing solutions and support engagements throughout the lifecycle of the engagement.

The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.

Potential candidates should have the capability to perform the following:

  • Oversee all project/program activities - commercially and technically
  • Manage support deliverables for assigned premium level project and support contracts
  • Generate proposals to customers
  • Drive resolution for all open issues
  • Act as primary contact to customer and sales engineer for service to customer
  • Ensure customer ROI expectations are met or exceeded
  • Provide detailed reporting and ROI analysis to customer, sales and management
  • Be able to recognize potential problems with existing equipment/processes and develop solutions with the ability to adapt to various engineering designs, applications, and process criteria to create more efficiencies for self and peers
  • Be a mentor to peers, for PM technical and commercial best practices
  • Frequently interact with others to build productive internal/external working relationships
  • Conduct presentations of technical information/project activities, etc.
  • Be able to receive assignments in the form of high level objectives with goals and the process by which to meet goals, while executing with excellence
  • Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing and encouraging a diverse workforce, completing and submitting required reports on time, and acting in a professional manner
  • Provide timely responsiveness to customers, sales, and management with the appropriate level of urgency in delivering results
  • Be able to efficiently organize and prioritize tasks associated with multiple project executing in parallel
  • Be able to quickly drive effective resolution to customer escalations, generate commercial responses in reply, and incorporate corrective actions into the project moving forward

Basic Qualifications

  • Bachelors Degree in Engineering discipline or Computer Science
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

  • Minimum eight years' experience with project management or related experience in delivering Automation/IT type projects for across an enterprise
  • Possess relevant industry or technology knowledge
  • Demonstrated success at simultaneously managing multiple complex projects
  • Demonstrated ability to work independently, and be self-motivated
  • Extensive experience with direct customer contact
  • Must be able to work in a stressful environment where constructive feedback from others is encouraged
  • Demonstrate administrative and operations knowledge at an advanced level
  • Demonstrate advanced knowledge of corporate organization, policies, products, markets and processes
  • Must have flexibility with working styles
  • Must have excellent conflict resolution and people interface skills
  • Must be able to interface with all levels of management
  • Superior listening and data gathering skills
  • Project Management Professional (PMP) preferred but not required
  • Available and willing to work overtime, weekends and holidays to meet customer project commitments when needed
  • Must be able to travel, up to 10% of time

**For the right candidate, this position could be worked remotely from any location in the US

This position is part of a job family. Experience will be the determining factor.



We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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