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 Customer Care Specialist - Cedar Rapids, Iowa, United States

Job information
Posted by: Dental Prosthetic Services 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: EowTfwyBxLM9sCjvYSXq0oPpw2ZtNW / Latpro-3822705 
Date posted: Sep-10-2021
State, Zip: Iowa, 52405


Are you enthusiastic, customer focused, passionate and caring? Do you thrive in a dynamic, “customer first” environment?

Dental Prosthetic Services has an opportunity for a Customer Care Specialist.

Hours will be 11:00 AM – 8:00 PM Monday - Friday

As a member of our Customer Care team, you will be responsible for accurately processing incoming and outgoing cases, reading prescriptions and accurately receiving them, disinfecting new cases, packing and shipping and  providing world class service to our customers and performing a variety of other administrative tasks.

You will be given the tools and resources to make a difference in the lives of the patients we serve while adding to the growing success of our Agile work environment that values smart, capable, creative people who are able to work in self-organizing teams.

Personal accountability, courage, curiosity, a willingness to learn and respectful interactions are a MUST. Successful candidate must be detail oriented and have the ability to thrive in a fast paced environment.

This position will require you to be able to do a variety of tasks and is/ can include sitting, standing, bending and lifting for the entire shift.


  • Minimum one year customer service and/or administrative experience required.
  • Previous experience in a dental office setting is a plus.
  • Data entry and computer skills required. 
  • Microsoft office experience is preferred. 
  • Must be able to or willing to learn how to read cursive and prescriptions.


DPS is a family owned full service laboratory with over 45 years of history providing dentists with high quality dental appliances. We offer a competitive salary, benefits and on the job training.

If you are interested in pursuing a career with Dental Prosthetic Services, click apply now to submit your resume via email today! 

DPS is an Equal Opportunity Employer. Pre-employment drug screen required.

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