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 Technical Program Manager - Strategic Data Solutions - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200286760 / Latpro-3827396 
Date posted: Sep-28-2021
State, Zip: Texas, 78729


Technical Program Manager - Strategic Data Solutions

Austin , Texas , United States

Operations and Supply Chain


Posted: Sep 28, 2021

Weekly Hours: 40

Role Number: 200286760

Apple's Strategic Data Solutions (SDS) team leads efforts to mitigate fraud, optimize business processes, and improve the customer journey through automation & analytics. Our team applies data science and machine learning to drive strategic impact across multiple lines of business at Apple! We are looking for an outstanding Technical Program Manager who is interested in working closely with AppleCare partner teams. Technical Program Managers deliver process and analytic solutions that have a strategic impact for Apple. They drive decision automation/machine learning projects that allow Apple to execute with greater speed, control, efficiency, and scale. They help realize business opportunities and balance operational tradeoffs through analytics and data science. Most importantly, they allow Apple to provide exceptional service to each and every one of its customers. SDS Technical Program Managers accomplish this by providing leadership across functional teams to conceptualize, build, and deliver automated decision analytics. This requires continuous problem solving, rapid learning, and an innovative mentality. It also requires discipline, patience, and self-awareness as they work with a variety of business and engineering teams.

Key Qualifications

  • Creativity to go beyond current processes and deliver the best solution to the problem
  • Inquisitiveness and a desire for continued self-improvement and development of new skills
  • +2 Years Experience as a program manager, product manager, and/or project manager, ideally working around data science & machine learning.
  • Understanding of how to build, manage, lead and inspire multi-department cross-functional teams to deliver large-scale international projects
  • Exceptional program and project management skills
  • Must be highly autonomous and comfortable working in an ambiguous, continually-changing environment
  • Able to respond and adapt to the needs of a highly matrixed organization
  • Strong interpersonal skills with ability to connect and develop strong partnerships
  • Discipline to work autonomously and independently make key decisions on projects
  • Ability to tell meaningful stories with data


  • Plan and drive multi-functional projects with business partners
  • Work collaboratively with our team of data scientists, data analysts, and program managers
  • Translate business needs into initiatives with well-defined business requirements
  • Develop and prioritize analytic development projects
  • Manage business critical metrics
  • Provide day-to-day project management that includes: coordinating activities by internal teams and partners, tracking progress towards landmarks, continuously adapting plans to changes, and keeping teams and leadership updated on status
  • Identify new business opportunities and develop solutions that balance impact, cost, resourcing, timeline, success likelihood, and analytic risk
  • Lead regular communication with teammates, partners, and leadership and conducting periodic reviews with executive sponsors

    Education & Experience

    Bachelors required. MBA/BS/MS in technical field (math, statistics, engineering, computer science, analytics, or similar) preferred. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit to learn more.

  • Requirements

    See job description


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