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 Senior Field Support Engineer - Houston, Texas, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Engineering - Manufacturing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-10193 / Latpro-3827684 
Date posted: Sep-29-2021
State, Zip: Texas, 77001


Location: Houston - Texas
Location: Baton Rouge - Louisiana

Job Description

The Senior Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

Evaluate and approve operational quality of system equipment

Serve as company liaison to the customer for multiple topics

Participate in the establishment, measurement, and achievement of customer satisfaction metrics

Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

Provide leadership for project engineering teams, contract employees, and project support personnel

Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

Communicate with Rockwell Automation and customer management regarding project details

Provide customer support through Remote Support (Phone, Vuforia Chalk, etc.) overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and system

Support an environment conducive to successful team interaction and customer satisfaction

Responsible for following all applicable corporate, company, governmental and regulatory policies, and procedures as appropriate for this position

This position will require the ability to travel throughout the service area


Basic Qualifications:

  • Bachelor's Degree

  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred Qualifications:

  • Bachelor's Degree in Engineering or Technology field; in lieu of degree, will consider an Associates of Science Degree in Engineering or Technology or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.

  • Typically requires a minimum of 5 years of related experience

  • PLC programming utilizing RSLogix 5, 500,5000, FactoryTalk Studio software.

  • Low Voltage PowerFlex Drives knowledge

  • Recommended to have Medium Voltage Drives knowledge

  • Recommend to have experience with networks including EtherNet, ControlNet, and DeviceNet


We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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