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 Customer Success Specialist Data Visualization + Reporting - Apple Media - Seattle, Washington, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200286008 / Latpro-3827820 
Date posted: Sep-29-2021
State, Zip: Washington, 98199

Description

Customer Success Specialist

  • Data Visualization + Reporting - Apple Media Products

    Seattle , Washington , United States

    Software and Services

    Summary

    Posted: Sep 28, 2021

    Weekly Hours: 40

    Role Number: 200286008

    Imagine what you could do here. The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Media Products Engineering is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple One, Apple TV and TV+, Apple Music, and Apple Podcasts. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers develop the custom software that helps leaders at Apple make sense of vast amounts of data across the wide world of Services at Apple.Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here.

    Key Qualifications

    • Clear and concise communication, both written & verbal, whether face to face or on stream
    • 3+ years supporting technical products and helping users resolve complex problems
    • Experience crafting and posting training videos or screencasts
    • Experience growing and managing online communities
    • Organized and detail oriented
    • Familiar with Apple products like Numbers, Keynote, and Pages (or industry equivalents)
    • Aptitude and curiosity to learn new technologies and question existing assumptions
    • Knowledge of SQL and Javascript are not required, but are very helpful

    Description

    The AMP Analytics Engineering team builds software and services to support our services businesses. As a Customer Success Specialist, you'll help teams at Apple access resolve issues, learn our software, and have a successful experience using a top-quality product portfolio internal to Apple. Our software is used by leaders at Apple make sense of the fastest growing and most-used services within Apple. You will work closely with engineering teams, data analysts, quality assurance, management, and privacy and legal teams to help users at all levels of the stack. We are looking for good teammates who bring passion, curiosity, attention to detail, and the ability to adapt quickly and work as part of a small team delivering novel analytics solutions. Whatever your background, you dig helping others, like learning, and can communicate happily and with ease with anyone, even in tricky situations. YOU WILL: - Act as front-line Tier 1 Support for web applications used daily by Apple's best and brightest - Help document and resolve new problems daily - Build relationships across teams and organizations to triage & escalate issues when appropriate - Organize and author training and documentation - Help diagnose user problems using Apple software and tools and processes that you will help evolve - Contribute to the team and our users' experience as a positive and helpful voice of our product Team members at Apple don't just create products - they create the kind of wonder revolutionizes entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. It takes deeply dedicated, intelligent and hard-working individuals to maintain and exceed the high expectations for the exciting products and services at Apple. Join Apple and help us leave the world better than we found it.

    Education & Experience

    BA, BS, or equivalent industry experience



  • Requirements

    See job description

     

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