Work in Office of Admissions as the initial contact for all guests to Student Services. Provide assistance to new, prospective and returning students in the areas of admission, getting started at SLCC, MySLCC setup, residency requirements, how to register, records, and navigation of the College website questions. Connect students with additional resources, as needed. Provide reception duties as well as telephone assistance in the Office of Admissions. Communicate effectively through in-person and email correspondence.
Location: Taylorville Redwood Campus- STC- 4600 South Redwood Road, Salt Lake City UT
Essential Responsibilities and Duties
Perform clerical functions that relate to admissions, enrollment processes, and in the following areas, including but not limited to: Providing assistance in the admissions processing, assist admission advisors with scheduling appointments, schedule for campus tours, and events, registration, records, deadlines, campus resources, SLCC systems, printing, parking permits, and residency inquires to students, faculty and staff over the telephone, in person and email. Grant access to the Lactation Room for the Student Center Building. Ability to problem solve and react quickly to student, staff and faculty questions and a busy and complex environment.
Essential Responsibilities and Duties Continued
Experience in a busy and complex environment
One year post high school education
One-year full-time office, reception, or customer service experience; experience working with confidential information; familiarity with SLCC a plus.
Experience in BANNER database preferred. Expert telephone etiquette Expert customer service skills
Expert in basic computer proficiency including Microsoft Office (Word, Publisher, PowerPoint) and Outlook
High school diploma required. Knowledge of SLCC policy and procedures for admission; registration; college catalog and schedule use and various student service departments. Excellent customer services skills, cultural competencies, and sensibilities. The ability to follow oral and written procedures, instructions, and analytical and systematic approach to problem-solving. Take initiative in identifying and promoting development opportunities. Basic computer proficiency in Microsoft Office (Word, Outlook, PowerPoint and Excel).
Knowledge, Skills & Abilities
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty and staff, including those with disabilities. Excellent interpersonal skills, (customer service, written and oral communication). Adaptable to frequent change, function well in high-stress environment.
Non-Essential Responsibilities and Duties
Willingness to help other team members when asked.
*Please indicate on your resume if your work experience is full-time or part-time. Successful completion of a criminal background check may be required for this position. Hours may vary due to college needs and will be required to cover periods of high admission volume, staff absences, etc.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems (“URS”). This position may require the successful completion of a criminal background check.