Under the direction of the Assistant Registrar for Transfer Evaluation, assist and provide students with all relevant information about enrollment services as it relates to transferring credit to Salt Lake Community College. Provide exceptional customer service, clerical and technical support regarding transfer of credit process.
Requires an in-depth knowledge of how to research data in various Student Information Systems (i.e. Banner, Etrieve, DegreeWorks etc.) as well as interpret Articulation and Curriculum Policy, Procedure, Program and Course requirements. Collaborate and confer with various departments including: Graduation, Records and Data Management, Reverse Transfer, Academic and Career Advising, Admissions and International Student Affairs.
This is a great foundational position for anyone considering a career in Student Affairs.
Essential Responsibilities and Duties
Prepare all documents for transcript evaluation to include:
-Organizing and maintaining all incoming student document files.
-Performing data entry to log in all documents received; scanning and indexing documents into optical imaging system; downloading electronic college transcripts and maintaining all document files.
-Sorting files to transcript evaluators.
Act as receptionist, to greet and assist prospective and continuing students, staff and faculty in person, on the telephone or by e-mail with all relevant information about enrollment services and transferring credit to SLCC; provide clerical support to the Transfer Evaluation Office. Includes interaction with various departments, staff and faculty. May require the following:
-Researching course prerequisite requirements, program & policy requirements.
Following up by e-mail or phone contact for clarification and/or reference to Transfer Evaluation website or college catalog for requested materials.
Prepare, update and maintain all daily correspondence to students. Prepare reports, charts and other documents for students, staff and faculty. Track and gather monthly statistics.
Maintain and update transfer articulation tables. Perform routine data entry transcript evaluation (i.e. AP, CLEP and language exam credit).
Other duties as assigned.
Essential Responsibilities and Duties Continued
Experience in a college setting is preferred.
Articulation and transfer credit practices and procedures (preferred)
Banner user experience is preferred.
High attention to detail and problem solving capabilities are essential.
Associates degree (or minimum of 60 completed semester hours from a regionally accredited college or university).
Zero (0) to two (2) years of direct, paid, full-time work experience.
Substitutions of education/experience acceptable on a 1:1 basis.
Part-time related work experience may be substituted for full-time experience on a pro-rated basis.
Knowledge, Skills & Abilities
Excellent listening and speaking skills.
Thorough customer service and problem-solving skills.
High attention to detail.
Knowledge of Microsoft Word, Excel, Outlook and Acrobat Adobe.
Working level experience with student information systems; Banner, DegreeWorks and Etrieve user experience preferred.
Reception and general office procedures.
Understand and interpret college policies, procedures and programs.
Understand and interpret the College Catalog including academic program requirements, course prerequisites and descriptions.
Ability to keep up with changing technologies and processes; including, but not limited to electronic transcript exchange.
Work independently and in a team environment.
Ability to organize multiple tasks, work under pressure and resolve conflict effectively.
General enrollment service procedures and student’s rights and privacy regulations (FERPA); ability to maintain confidentiality of student’s records.
Attends training and professional development as required.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Non-Essential Responsibilities and Duties
May be required to cover the front desk for ORAR (Office of the Registrar & Academic Records); as needed.
If you do not have an earned degree, please list college-level credit hours completed.
Please indicate on your resume if your related work experience is full-time or part-time for consideration.
Please submit cover letter and resume.
Full consideration will be given to applicants who apply on or before the priority review date indicated above.
More information about Salt Lake Community College benefits: http://i.slcc.edu/hr/benefits/benefitsinformation.aspx
Successful completion of a criminal background check may be required for this position.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.