This position is responsible for performing clerical and technical duties in the enrollment and registration of students for all program areas of the SLCC Professional Development Student Record Management Office. Responsible for working directly within the various student information systems (i.e. Ellucian Banner, Elevate, Etrieve etc.) at SLCC providing support of Professional Development courses to current and prospective students during the full cycle of the registration process. Organize, compile and maintain electronic information book (course catalog). Coordinates and facilitates resolutions via phone, in-person or electronically to an array of issues related to payments, registrations, and enrollment in accordance with established SLCC, State and Federal policies and regulations; escalates as appropriate. Responds to a high volume of questions and inquiries regarding course selection, availability and content as well as provides overview information about all Professional Development programs and courses. Provides excellent customer service by following up with students, staff, faculty and other clientele, ensuring concerns are handled in a timely and accurate manner, and proactively anticipating needs. Serves as the central point-person and liaison between inbound student inquiries and Program Managers; actively responding to direct questions themselves or collaborating with knowledge experts across the department. Maintains up-to-date knowledge of ever-changing Professional Development courses, programs, systems, and processes in order to effectively and efficiently serve our students/prospects. This position also assists with the creation, processing, and mailing of both certificates of achievement and diplomas for Continuing Education, Institute of Public Safety, and Workforce & Economic Development. Assisting program managers from different departments with various requests. Assist with enrollment verifications, updating program of study, correcting duplicate records and processing registration appeals. Responsible for maintaining and updating accurate student records within the Banner, Elevate and other college systems.
Essential Responsibilities and Duties
Organize and compile customized student registration and payment information for self-support non-credit and credit programs. Assist individual students in the registration process. Assemble accurate information for the Professional Development Student Record Management Office by compiling and maintaining an electronic information book used by staff. Responsible for answering the Professional Development Office main telephone line as well as assisting staff and students in person. Assist in providing student service information to students and referring them to the appropriate department. Create registration forms and confirmation letters. Enter registrations into the Banner and Elevate systems. Scan, organize and create forms in the Etrieve System.
Assist in the creation, processing, and mailing of certificates of achievement for Continuing Education, Institute of Public Safety and Workforce & Economic Development. Process student graduation applications for non-credit students eligible for certificates of proficiency including grade verifications, financial/general college hold verifications, inputting graduation status and degree type into Banner, creation of student diploma, physical mailing of diploma to student, notation of processes in Banner, and notify students who receive a denied status on their application.
Assist with enrollment verifications, updating program of study, correcting duplicate records and processing registration appeals. Responsible for maintaining and updating accurate student records within the Banner, Elevate and other college systems.
Other duties as assigned.
Essential Responsibilities and Duties Continued
High School Diploma or GED required
Three (3) to five (5) years of direct, paid, full-time experience.
Part time experience may be substituted for full time experience on a pro-rated basis.
Knowledge, Skills & Abilities
Have knowledge of Banner & Elevate Software Systems.
Proficient in Adobe, Microsoft Office Suite, Etrieve, and electronic e-mail software.
Knowledge of college policies and procedures.
Ability to prioritize required work load effectively in a busy, changing environment.
Able to handle confidential material and work well under stress.
Be able to follow written and oral instructions effectively.
Have excellent knowledge of business English, math, writing, spelling, punctuation, and vocabulary.
Excellent customer relations and telephone skills.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Non-Essential Responsibilities and Duties
Full consideration will be given to applicants who apply on or before the priority review date indicated above.
More information about Salt Lake Community College benefits: http://i.slcc.edu/hr/benefits/benefitsinformation.aspx
Please indicate on your resume if your work experience is full time or part time.
Successful completion of a criminal background check may be required for this position.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.