$76,710.40 - $117,187.20 Annually
Arlington *METRO-accessible*, VA
Department of Libraries
10/21/2021 11:59 PM Eastern
Arlington County's Department of Libraries is seeking a Business Systems Analyst II to join its Technology Unit in directly supporting the department's robust technology needs for all staff and public users. The position requires coordination with major stakeholders across the County, including the Department of Technology Services (DTS), which maintains the enterprise-wide services and standards. Other stakeholders include Library vendors, upper and middle management, and module leads for the integrated library system (ILS).
Specific responsibilities include:
- Resolving complex IT issues not resolved by the Department of Technology Services (DTS) or vendor;
- Coordinating hardware, software, network and wireless support;
- Managing relationships with vendors and other external entities;
- Managing and maintaining public devices using Microsoft Azure and Intune;
- Supporting staff computers and laptops, including library-related peripherals;
- Developing office-wide technology-related matters procedures and process documentation;
- Performing functional testing after patching and upgrades are applied;
- Coordinating major upgrades with stakeholders;
- Serving as team lead for the management and operations of technology matters to include maintaining relationships with business units and DTS;
- Representing unit and department technology needs in enterprise-wide projects; and
- Developing requirements and coordinating with the technical unit when system enhancements, patches or customizations need to be developed.
The ideal candidate will have:
- Familiarity of library technology environment, including use of library specific software (Centurion Smartshield);
- Understanding of authentication and access software (EZProxy); and
- Familiarity with integrated library systems.
Minimum: Bachelor's degree in computer science, information systems or related field, plus experience in Microsoft Azure and InTune; server maintenance; managing and implementing all phases of systems development lifecycle including two years of project management experience in a complex information systems environment.
Substitution: Additional qualifying experience as defined above may be substituted for the education requirement on a year-for-year basis.
The successful candidate will have the following:
- Experience with mobile devices (iPads, Surfaces) and Macbooks;
- Experience with Windows 10;
- Experience with Windows server 2016, 2019 and SQL server 2016+; and
- Some experience in the management of smaller projects or as a team leader on larger projects with major stakeholders, both technical and non-technical.
Possession of, or ability to obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence and the applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment will be contingent upon a favorable review of the applicant's driving record.
Work hours: Monday through Friday, from 8:00 a.m. - 5:00 p.m. with periodic night/weekend hours necessary.
Ability to lift 50-70 pounds.
The official title for this position is Business Systems Analyst II.
Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application. Incomplete applications will not be considered.
Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.
Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:
Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.
Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.
Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.
Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.
For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.
Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.
Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.