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 AI/ML - Technical Support Engineer, Siri Authoring Tools - Cambridge, Massachusetts, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200294644 / Latpro-3828520 
Date posted: Oct-01-2021
State, Zip: Massachusetts, 02139


AI/ML - Technical Support Engineer, Siri Authoring Tools

Cambridge , Massachusetts , United States

Machine Learning and AI


Posted: Sep 30, 2021

Role Number: 200294644

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Do you love seeking challenges that create a positive impact and are passionate about empowering many ground-breaking intelligent experiences to be made? The Siri Authoring Tools team is building groundbreaking technology... and we are looking for people like you! We're looking for a Support Engineer to drive internal and external adoption of our tools for authoring and designing voice applications. You will play a meaningful role in the future of Siri and Apple. You will work with best-in-class teams to serve over 1 billion customers, helping craft the highest quality user experiences that Apple customers expect and love.

Key Qualifications

  • 5 + years of experience as an engineering, product manager, or technical support.
  • Technical understanding of voice assistant technologies, and machine learning.
  • Technical understanding of git workflows and engineering collaboration workflows.
  • Proven track record to successfully advocate for customer needs in an organization
  • Proven ability to work effectively with multiple partners across a highly-matrixed, cross-functional organization
  • Great verbal and written communication skills with the ability to filter and distill relevant information for the right audience.


Your role as a Tech Support Engineer will be to ensure the success of our customers, both internal and external in crafting Siri Experiences in over 40 languages. It includes:

  • supporting our customers to ensure their success.
  • putting in place issue prioritization and escalation processes.
  • putting in place a dashboard and metrics to report on a monthly basis.
  • proactively engaging with our customers and stakeholders to understand their needs and pain points.
  • prioritizing and communicating the reason for the prioritization to stakeholders across the organization
  • developing product and feature specs and collaborating with designers to create surprise and delight for our end users
  • representing the voice of our customers in all product planning and engineering development processes.

    Education & Experience

    B.S., M.S., or Ph.D. in Computer Science or equivalent work experience

  • Requirements

    See job description


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