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 Patient Access Specialists II (Bilingual) (15173) - Chicago, Illinois, United States

Job information
Posted by: Howard Brown Health 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Insurance
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 728899638 / Latpro-3829411 
Date posted: Oct-05-2021
State, Zip: Illinois, 60601


Job Details



Job Location

Howard Brown Health Clark - Chicago, IL

Position Type

Full Time

Education Level

High School Diploma/GED

Travel Percentage


Job Shift


Job Category

Health Care

Why Howard Brown Health

Under direction of the Manager of Patient Access, the Bilingual Patient Access Specialists is responsible for answering incoming telephones for all of the Howard Brown offices, scheduling and confirming appointments, rescheduling appointments when needed, having an understanding of insurance plans and taking very detailed messages for staff members when required. Maintains and retains a customer service attitude at all times to ensure patient satisfaction.


  • Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization.
  • Understands and displays great professional customer service
  • Uses de-escalation techniques to address the needs or callers that call in and may be escalated
  • Verifies and collects pertinent demographic and billing information.
  • Documents and makes changes as appropriate to a patients demographic information.
  • Routes calls to appropriate individuals or departments.
  • Routinely checks the queue to monitor calls holding.
  • Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling
  • Follows protocols to properly triage calls to appropriate staff.
  • Monitors schedules for errors or overbooking
  • Validates and corrects insurance information as required.
  • Cross trains for special assignments and duties.
  • Supports the mission statement to develop, enhance, and promote quality customer service through team effort.
  • Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  • Other duties as assigned

What you will bring to Howard Brown Health

Minimum Qualification:

  • High school diploma or GED
  • Bilingual English/Spanish (All offers contingent upon successful passing of a language assessment) 

Preferred Qualification:

  • Proficient use of computer applications LIKE GE Centricity/Athena or any data entry system.
  • One or more years' experience in Call Center/financial counseling setting.
  • Experience working with Medicare, Medicaid, and other insurances.
  • CPT and ICD-9 coding desirable


See job description.


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