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 734555 - Service Response Center Manager 2 - STAMFORD, Connecticut, United States

Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Hospitality/Tourism
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 734555 / Latpro-3829523 
Date posted: Oct-05-2021
State, Zip: Connecticut, 06901


System ID 734555
Category General Management
Relocation Type No
Employment Status Full-Time

Unit Description

Use your passion for service to create a positive impact and make a difference.

Sodexo is seeking Service Response Center Manager 2 to work on the Day Shift to support Stamford Hospital, located in Stamford, Connecticut. The call center manager will oversee a team of 10 employees .The call center receives calls from the various locations throughout the day, where requests are for troubleshooting.

Responsibilities/strengths include:

Experience with Customer Service Training and Hospitality

Best in Class Patient Satisfaction Scores

  • Experience with payroll and scheduling staf
  • Ability to Recognize and Develop talented front-line staff
  • Ability to multi-task and prioritize in a high-volume call center
  • Proficient with computers and other technology
  • Have strong employee engagement and conflict resolution skills

Learn more about Sodexo's Benefits

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Apply online today!

" Stamford requires a COVID-19 vaccine (mask) to work at this location."

Position Summary

Manages response center services in a call center environment at an account by ensuring requests are dispatched and responded to in a timely manner.
Key Duties
-Manages operations and staff of the service response center by fulfilling contractual obligations.
-Ensures requests are dispatched and responded to in a timely manner and that appropriate equipment and resources are available.
-Identifies and sets-up new service providers, views and approves work orders, proposals, and invoices.
-Runs financial and call volume reports.
-Meet with client contacts to develop service improvements.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending)

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


See Job Description


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