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 Remote Tech Support Engineer - Servers - USA, Wisconsin, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Computers - Platforms
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-10242 / Latpro-3829916 
Date posted: Oct-07-2021
State, Zip: Wisconsin, Zip not provided

Description

Location: United States of America (remote)

Job Description

This is a Remote Technical Support role, that can be located anywhere in the United States.

This role requires working experience in the server environment.

The primary responsibility of the Technical Support Engineeris to provide support for server and storage equipment located at customer sites. This position works extensively in the server environment and focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies.

Candidates should possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.

Responsibilities:

  • Supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.

  • Supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.

  • Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.

  • Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.

  • Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.  You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

  • This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

Basic Qualifications:

  • Bachelor's Degree in engineering or similar discipline

  • 2+ years of related working experience in the server environment

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Rockwell Automation will not offer sponsorship for this position

Preferred Qualifications:

  • Experience with multiple types of server and storage hardware:

    • Discrete servers

    • Blade servers

    • Storage Area Networks

  • Solar Winds experience

  • VMWare for Virtualization

  • Experience with Break Fix

  • Experience with Active Directory tools and utilities

  • VMWare management console

  • Understanding of EMC SAN Storage hardware

  • Familiarity with network and san switching technologies

#LI-MM1 #lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).



Requirements

See job description

 

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