This position must be Bilingual Spanish, and will work at multiple Front Desk sites across TPC programs, both in Providence, Pawtucket and Warwick.
Job Summary: The Medical Office Assistant will greet visitors, schedule appointments, respond to telephone callers and take messages.
Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate. Interact with Access/Intake staff to facilitate the pre-admission process. Enter and confirm all demographic and insurance information.
Determine and collect deductibles and co-pay, as appropriate. Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.
Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment. Cover for lunches at main reception and for staff sick and vacation time.
Specifications: High school diploma with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience required.
Must be able to multi-task and work in an extremely busy environment. Must also possess great typing skills, spelling, and grammar. Excellent communication and customer service skills required. General computer experience also required.