Job Location:this is an in office position - not remoteAlbuquerqueNM
Areas of Interest:Consumer Banking
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
Why work for us? You'll discover a customer-centric culture built around exceptional service and community involvement. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
About the Role
Working in Express Bank, our Client Experience Center (contact center), you will be the first point of communication for our bilingual clients. You'll serve English and Spanish speaking customers. You'll use a variety of communication channels to deliver exceptional customer service, and you'll turn our clients into 'brand advocates' by handling stressful situations with knowledge and grace. You'll make a difference by listening, engaging, solving problems, preventing risk, and providing solutions.
What You Can Expect
Your goal is one-call resolution. You'll derive a sense of pride from helping our clients reach their financial goals. Regardless of your clients' situations, you'll confidently recommend the right consumer products and services to meet their needs and reassure them they are in good hands. This customer service role will position you for a great career path with us. A lot of our managers rose through the ranks, and so can you. We pride ourselves on promoting from within, whenever possible, and are champions for internal mobility.
You will join a highly engaged, tight-knit team that will support you, encourage you, and help you grow, professionally, and personally. We respect, honor, and praise one another for a job well done. We are transparent, involved, committed, and collaborative. We celebrate each other's wins, big and small.
Everything we do is customer-focused. We are client champions who find the best solutions, provide financial protection, and understand the power of digital connections. We never settle for the status quo, and we always do the right thing.
If you're passionate about serving your community, do it with us! We have numerous opportunities for team members to give back through company-sponsored volunteerism.
How You'll Spend Your Time
We'll provide you with comprehensive training, as well as all the tools you need to be successful. Issues generally include questions regarding account transactions, account balances, account activity, digital banking, debit cards, loans, and time deposits. You may process stop payments, funds transfers, account, and debit card maintenance. You'll utilize various systems and communication channels to efficiently and effectively support our clients
You will escalate situations when appropriate and follow up and follow through with internal and external clients following standardized policies and procedures to ensure compliance and minimize risk. You will always be learning.
You will have opportunities to participate in training, engage in self-improvement initiatives, and skill-building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. Coaching and feedback sessions will help you achieve desired results and earn additional income through meeting or exceeding satisfaction survey metrics.
We'd Like to Talk to You
TECHNICAL EXPERTISE: You will be switching back and forth between multiple systems. We'd like you to have excellent PC skills and technical aptitude to learn systems quickly. You need to know basic math too.
BANKING ACUMEN: Your knowledge of consumer banking products and services will be beneficial in solving problems and making recommendations to our clients. This knowledge is a plus, but not required.
PROBLEM-SOLVING: You must be able to research solutions to complicated and challenging customer concerns.
EMOTIONAL INTELLIGENCE: You will encounter a lot of unique situations with customers and coworkers, and you'll need to have the capacity to show empathy and to recognize your emotions and those of others to guide your behavior and make good decisions.
DETAILED ORIENTED: You will follow our established standards and have good judgment to escalate situations when appropriate. A passion for doing the job right the first time brings us joy. Accuracy, follow up, and follow-through is vital for this role.
COMMUNICATION: You will need to be an excellent writer and speaker with the ability to build relationships with clients and coworkers.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a high school diploma or equivalent and a minimum of 2 years of experience in financial services or customer service/call center industry. College degree is a plus.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact with any questions.
Securities, Commodities, and Financial Services Sales Agents
High School or Equivalent
2 to 20+ years