$41,808.00 - $63,897.60 Annually
VA 22203, VA
Department of Parks and Recreation
10/21/2021 11:59 PM Eastern
The Department of Parks & Recreation (DPR) is seeking an Bilingual Administrative Services Specialist to provide a broad range of services to internal staff and the public, including assisting with a high volume of customer walk-in traffic and telephone calls in a call center work environment, receptionist duties and data entry work, and managing Internal customer requests through Help Desk software. This position will report directly to the Registration and Administrative Services Unit Manager.
Specific duties include:
- Entering large volumes of data into the automated registration and scheduling system (RecTrac);
- Offering in-person and telephone assistance to citizens interested in classes, workshops, special events, camp offerings, programs and facility scheduling;
- Providing information and assistance to customers about fee and payment options, including processing fee reduction applications payments, auto-debit payments for year-round programs and sending payment reminders;
- Providing customers with alternative classes/camps for eligible applicants, including maintaining and managing program waitlist; and
- Performing administrative tasks, including managing data and compiling specialized reports for staff, maintaining all files and records, mailing bills, and creating complex Excel spreadsheets; and
- Performing other duties as assigned.
The ideal candidate will have strong communication, excellent customer service skills, significant teamwork experience, a high degree of accuracy and attention to detail and proficiency in multi-tasking.
Only candidates proficient in speaking and understanding Spanish will be considered for this position.
- High school diploma/GED;
- Two- and one-half years of progressively responsible administrative support experience; and
- Requires bilingual ability in English/Spanish.
- Completion of college coursework can be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience;
- Education may not substitute for more than one year of experience.
Desirables: Preference may be given to candidates with experience in one or more of the following:
- Working in a registration, reservation or call center environment;
- Receptionist duties and Data entry work;
- Providing program support involving stringent deadlines;
- Resolving client's problems and documenting results; and
- Proficiency with Computer information systems, Microsoft Office Suite and/or graphic design.
A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
An assessment of verbal Spanish proficiency would be required before a candidate can be appointed to a bilingual position (English/Spanish). The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.
Work Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m. Additional hours will be required based on registration cycles.
Official Job Title: Administrative Assistant V.
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.
Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.
Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:
Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.
Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.
Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.
Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.
For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.
Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.
Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.