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 TAX ASSESSOR (CALL CENTER - TWO POSITIONS) - Arlington, Virginia, United States

Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$43908 - 67100
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Clerk
Administrative - Financial Processing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 3253907 / Latpro-3830129 
Date posted: Oct-08-2021
State, Zip: Virginia, 22234



$43,908.80 - $67,100.80 Annually


Arlington *METRO-accessible*, VA

Job Type



Commissioner of Revenue

Job Number




Position Information

Arlington County's Commissioner of Revenue Office is seeking two Tax Assessors to provide high volume of customer service transactions in its Vehicle Personal Property Tax Division. The candidates will work in a call center environment counseling taxpayer over the phone, in person, online, and/or by correspondence, concerning their legal obligation to register their vehicles, personal property filings and prorating of personal property taxes levied by Arlington County. The Tax Assessors will provide support throughout the office with specialized duties in a complex tax assessment program. The work is performed in accordance with the rules and regulations of the state of Virginia and the procedures and policies of the Office of the Commissioner of Revenue.

Specific duties include: 

  • Providing technical advice and guidance to County residents in the resolution of tax assessment requests;
  • Researching and responding to inquiries regarding tax laws, federal laws, state, Code of Virginia, Arlington County Codes, and individual's assessment;
  • Utilizing the National Automobile Dealers Association (NADA) Official Car Guide, and various recognized pricing guides, records of Department of Motor Vehicles (DMV), and other technical sources;
  • Classifying cases and determining appropriate tax liability, tax exemptions and tax relief, while reviewing the provided documentation;
  • Prioritizing and researching vehicle personal property tax account records, generating appropriate follow up documentation;
  • Conducting follow-ups on correspondence sent to taxpayers and informing taxpayers of their legal obligation to file with the County;
  • Consulting out-of-state and other Virginia jurisdictions' vehicle personal property tax offices in order to determine the correct tax liability;
  • Clarifying tax information, adjustments and decisions to taxpayers over the phone, through email or correspondence; and
  • Assisting in the maintenance of the automated vehicle information system and maintaining legally appropriate level of confidentiality.

The ideal candidate has the following experience:

  • Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling. 
  • Interpreting policies/regulations and/or tax regulations to customers. 
  • Customer service in a financial services environment.

Selection Criteria

Minimum: High school or vocational school, GED certificate, or the equivalent, plus one year of progressively responsible experience in tax preparation or tax assessments, and customer service in the public sector.

Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Dealing with a diverse population; 
  • Performing multiple tasks in a fast-paced, high volume customer service environment; and/or
  • Bilingual/fluency in Spanish (not required).

Special Requirements

Must be available during the tax deadline season, Mid-August through Mid-November. The Office of the Commissioner of Revenue reserves the right to change these dates.

Additional Information

Hours of work: Monday through Friday, 8:00 a.m. - 5:00 p.m.

Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application.  Incomplete applications will not be considered

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


See job description


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