The OSOP Community Recovery Coach is an integral part of the team that is designated to conduct outreach and engagement to survivors of an opioid overdose after discharge and referral from the emergency department. This individual provides non-clinical services intended to aid patients in establishing recovery and reducing the risk associated with a subsequent overdose. The OSOP Community Recovery Coach will assist in completing referrals to recovery support and substance use treatment services as well as developing service plans to promote successful linkage to referred services. Services will primarily be provided in the community, however the Coach may meet patients in the ED to assure successful continuity in care.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conducts street outreach to locate and engage with referred OSOP patients from hospital emergency departments.
- Conducts screenings to understand the patient's history of drug and/or alcohol use, treatment history, social service and other recovery support needs and motivation to change behavior.
- Facilitates patient's readiness for change and uses motivational interviewing techniques and other communication skills to support and encourage the patient to plan for reduction or elimination of drug and alcohol use.
- Assists patients in setting personal recovery goals.
- Works with healthcare team and patient to identify community supports and treatment services to promote recovery.
- Supports patients and families to understand how to access community resources.
- Assists patients in linking to community supports and treatment services, including helping secure transportation and other resources.
- Acts as a peer support after patient is discharged from the hospital. This involves face-to-face and phone engagement with patients in various community settings.
- Provides family members with recovery support materials.
- Provides education on risks of overdose and assures that patient and significant others have naloxone and are trained to use.
- Completes required reports and other necessary documentation accurately.
- Demonstrates competencies for position within the first 90 days of employment.
- Satisfactorily meets requirements of position during periodic and annual evaluations.
Required Minimum Education:
- High school diploma or G.E.D. is required
Required Minimum Experience:
- The candidate must be actively engaged in his/her own recovery with a minimum of four years demonstrated personal recovery experience from alcohol and/or drug use.
Knowledge, Skills, Abilities:
- Basic computer skills are required. The OSOP Community Recovery Coach must demonstrate excellent interpersonal skills, the ability to relate to patients and health professionals, as well as good problem-solving skills.
- Must be able to demonstrate patience and tact when dealing with patients, families, and other staff, to integrate Continuous Quality Improvement principles for service and organization work improvements.
- Ability to work with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change. to develop collaborative relationships with physicians, families, patients, interdisciplinary team and other community agencies. In addition, the candidate must demonstrate a willingness to learn and an interest in acquiring new skills.
Working Conditions, Equipment, Physical Demands:
There is reasonable expectation that employees in this position will or will not be exposed to blood-borne pathogens.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.