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 734418 - Senior Director, IS&T Infrastructure Management - Cheektowaga, New York, United States

Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Food & Nutritional Services
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 734418 / Latpro-3831106 
Date posted: Oct-12-2021
State, Zip: New York, 14206


System ID 734418
Category IS&T
Relocation Type No
Employment Status Full-Time

Unit Description

Sr. Director Infrastructure Management- NorAm IS&T

This position reports to the Sodexo VP, IT Operations and Infrastructure with a primary responsibility to lead a team of professionals to deliver Systems Architecture, Implementation and support of Sodexo's Infrastructure Systems across multiple disciplines such as Windows, Unix, SAN, Backup/Recovery, Disaster Recovery in both on-premise and cloud scenarios. The role has responsibilities in a Global shared IT infrastructure with interactions and potential multi-national teams.

This can be a remote-based position with the ideal candidate based in the Eastern time zone. Relocation is available for this role.

The successful candidate will have strong track career track record in areas outlined below:


  • Lead a multidisciplinary team of professionals with a mix of on-site, remote, offshore resources responsible for providing highly available infrastructure services
  • Ensure the strategy is well defined, socialized and budgets support the objectives
  • Ensure that Systems Architects have solid procedures and established partnerships with other IT architecture disciplines to design Sodexo systems according to Business requirements, in line with established standards
  • Responsible for influencing and setting technical standards for all infrastructure and compliance to standards is assured
  • Implement an effective and validated backup/recovery and disaster recovery infrastructure according to established framework and SLA's complete with data protection and recovery technologies, processes, procedures, and controls
  • Establish relationships with strategic partners delivering IT services to ensure strong partnerships and value


  • Ensure that systems are properly built and supported, remaining available, stable, and secure
  • Ensure that SLA's are met for infrastructure systems, according to business requirements
  • Ensure that all infrastructure systems have a roadmap to remain supported, relevant and that timely/effective technical refresh and system upgrade initiatives are planned and implemented on time
  • Protect all data via effective patching, configuration, storage, backup/recovery, and disaster recovery techniques
  • Design and implement practical and effective processes and continuous improvement initiatives
  • Ensure teams are properly resourced, skilled, organized and collaborative
  • Prepare required tracking reports and dashboards, managing priorities and deliverables
  • Responsible for ensuring compliance to IT standards and industry best practices
  • Ensures all Implementation initiatives follow established Change Management, Quality and PMO processes
  • Maintain and forecast appropriate spare capacity for growth and new project deployments


  • Establish and manage a budget, track expenses, and perform periodic forecasting
  • Track accurate equipment and licensing inventories
  • Perform leadership responsibilities including staff performance reviews, development, and succession plans
  • Ensures that commodities are dispensed judiciously, are well accounted for, and billed accurately

Is this opportunity right for you? We are looking for candidates who have:

  • BS in Computer Science or MIS, or equivalent experience
  • 10+ years of experience in Managing Infrastructure Services with a large scope
  • 10+ years infrastructure architecture and engineering experience
  • Proven Leadership/Management skills, strategic planning capability
  • Strong knowledge of IT infrastructure compliance methods and management controls
  • Experience in practical and progressive Systems Architecture Methods
  • Proven track record of building highly capable teams, upskilling and ensuring collaboration and results
  • Experience in Infrastructure project budgeting, forecasting and business case development
  • Experience in Process development and process improvement methods
  • Experience effectively communicating with Senior Management about infrastructure planning and effectiveness
  • Ability to set and manage strategic partnerships with vendors and outside suppliers

Learn more about Sodexo's Benefits

Not the job for you?
At Sodexo, we have numerous IS&T positions that support this and other initiatives with similar goals. Continue your search for IS&T jobs.

Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our IS&T team supports 13,000 locations across North America and collaborates with the entire Sodexo Group, spanning 72 countries. Sodexo empowers its employees who have developed a thorough understanding of the organization to create their own career path. #

Position Summary

This position reports to Sodexo's VP, IS&T Infrastructure with a primary responsibility to lead a team of professionals to deliver Systems Architecture, Implementation and Run support of Sodexo's Infrastructure Systems across multiple technologies in both on-premise and cloud scenarios. This role has responsibilities for technologies and projects serving business units in North and South America and leads the America's cloud competency center. Responsibilities include:

  • Create and deliver the strategic roadmap for infrastructure investment, establish and maintain high quality, effective systems architecture process, standards, and deliverables in support of the Sodexo corporate and segment needs
  • Design, build, maintain Sodexo infrastructure to deliver reliability, availability, security, data protection, to deliver in line with business SLA's, 24x7x365 days a year
  • Establish infrastructure standards, processes and ensure compliance to industry best practices for Infrastructure hosting and project delivery
  • Ensure that Infrastructure teams are properly skilled, resourced, organized, collaborative and capable of delivering high quality outputs in line with established service level metrics

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent experience

Basic Management Experience - 10 years

Basic Functional Experience - 10 years related functional experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


See Job Description


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