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 Customer Service Specialist - Kalamazoo, Michigan, United States

Job information
Posted by: Kalsec, Inc 
Hiring entity type: Manufacturing 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
Relocation: No relocation assistance provided 
Position functions: Creative services/Design
Operations - Other
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
Portuguese - Fluent
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-3831109 
Date posted: Oct-19-2021
State, Zip: Michigan, 49005


Job Summary:
This position will work closely and proactively with Kalsec Sales, Operations and Supply Chain teams to deliver a superior experience to our customers, targeting first contact resolution. The Customer Experience team strives to create loyalty with all customers by treating every interaction as an opportunity to both meet needs and exceed expectations. Customer Experience Specialists will assume responsibility for taking a proactive role in managing customer needs by researching, problem solving, and generating information and solutions. This person also will have a positive, team-oriented attitude with a strong desire for continuous learning.

Essential Job Functions:

  1. Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
  2. Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
  3. ?Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.




  • High School Diploma or equivalent
  • 3-5 years Customer Service Experience
  • Fluency in Spanish
  • Must be able to work a schedule equivalent to 11am – 8pm EST, can be located anywhere in the USA.
  • Excellent interpersonal, communication, and customer service skills
  • Ability to succeed in a dynamic, fast paced work environment
  • Ability to thrive in a cross-cultural work environment
  • Positive Phone Etiquette (“speak with a smile”)
  • Order Entry Experience
  • Detail and solution-oriented approach
  • Tactful and skilled in conflict resolution
  • Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)


  • Bachelor’s degree, preferably in business or related discipline
  • International Business Knowledge
  • Fluency in Portuguese