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 Program Manager - Worldwide BPR - Cupertino, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Computers - Platforms
Computers - Networks
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200298282 / Latpro-3831405 
Date posted: Jan-23-2022
State, Zip: California, 95014


Program Manager - Worldwide BPR

Santa Clara Valley (Cupertino) , California , United States

Operations and Supply Chain


Posted: Oct 11, 2021

Weekly Hours: 40

Role Number: 200298282

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don't just craft products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it!

Key Qualifications

  • 5-7 years experience in project management role leading enterprise-scale CRM projects
  • Strong knowledge of sales operations, partner management, sales channel, lead to order management (Pipeline management), etc.
  • Experience implementing Salesforce solutions
  • Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract
  • Demonstrated ability to manage Director+ level internal and external project partners; demonstrated negotiation, conflict management, critical issues, executive communication and leadership skills
  • Outstanding and effective interpersonal skills; strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks
  • Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
  • Ability to proactively identify and manage project risks
  • Ability to work effectively in a fast paced, high energy, collaborative environment
  • Ability to multi-task and perform effectively under pressure
  • Knowledge of broader business and financial issues, juggle multiple projects and tasks, and work with deadlines and in a fast-paced environment
  • Knowledge around planning and forecasting processes
  • Technology knowledge: Salesforce platform, Mulesoft integration platform, and Einstein analytics.


The WW Business Process Re-Engineering is looking for an experienced Program Manager with a passion for business transformation that can have a direct and measurable impact on Apple and its Reseller customers. At Apple, the growing product complexity and the evolving reseller landscape presents incredible challenges that require innovative solutions. As a key member of the Worldwide BPR team, you will drive a multi-year Sales Transformation program that will enable next generation capabilities for internal collaboration between Apple Reseller Operations and Sales teams, as well as external collaboration with Apple's reseller partners. - Perform current state process assessment and analysis - Facilitate workshops to define and drive alignment on future state process - Define solutions between disparate processes and functions - Facilitate requirements gathering and assist with the creation of project deliverables, as needed. - Assess risks and impacts of business requirements and process changes across platforms - Accurately and effectively communicate partner needs to bridge the gap between business areas and enterprise platforms - Understand diverse needs across regional partners which may sometimes conflict and facilitate/negotiate with partners to design solutions that meet overall business needs with global standardization - Assist in the prioritization of scope at both a global and regional level, while managing partner expectations and IT capacity demands - Critically evaluate information gathered from various sources, reconcile conflicts, convert high-level information into details, convert technical information to a general understanding, and distinguish user requests from the underlying true needs - Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and other business analysis techniques - Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. - Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project. - Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. - Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. - Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level. - During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to the project management methodology and project gates and governance. - Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills. - Facilitate and own the creation of salesforce technical design documents for complex projects, by working with Technical Architects and Developers, as needed. - Provide hands on configuration / customization of the salesforce product. - Adopt a standardized development lifecycle methodology for all projects. - Discover opportunities to maximize all Salesforce technologies. - Facilitate review sessions with the client and your team. - Participate in end to end implementation planning including project management, issue management, communication and organizational transformation. - As necessary, write and review QA and UAT test scripts. - Manage UAT with end users including coordination and user acceptance sign-off. - Prepare user documentation and training documentation as necessary. - Demonstrate business knowledge and expertise to drive business process improvements. - Establish and maintain trusted advisor relationships with client project partners by providing vision and future product roadmapping. - Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings. - Ensure organizational change is done throughout the project life cycle.

Education & Experience

- Bachelor's degree in Business Administration and/or Information Technology

Additional Requirements

  • - Must be able to travel
  • - Agile SCRUM Master Certification
  • - PMP Certification
  • - ( Certifications (Admin, Sales, Service, Marketing, etc.) preferred


See job description


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