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 Global Commodity Manager, AppleCare - Cupertino, California, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Computers - Platforms
Computers - Networks
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200291288 / Latpro-3831519 
Date posted: Oct-22-2021
State, Zip: California, 95014


Global Commodity Manager, AppleCare

Santa Clara Valley (Cupertino) , California , United States

Operations and Supply Chain


Posted: Oct 6, 2021

Weekly Hours: 40

Role Number: 200291288

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking a dynamic Global Commodity Manager. We feature a collaborative environment with creative, smart people and groundbreaking technologies. Come join us and make a difference! Apple is seeking extraordinary talent to manage Continuity of Supply, Warranty Redemption, Supplier Quality Claim, Repair/testing, Reverse Logistics and Costs for Display commodity. You possess strong negotiation skills, a can-do attitude, and the ability to collaborate cross-functionally to achieve extraordinary results in a fast-paced environment.

Key Qualifications

  • Minimum of 5 - 7 years of experience in Supply Chain Management
  • Experience with vendor management process and working with contract manufacturers
  • Proven procurement experience, project management skills, and capable to work with cross functional teams
  • Excellent communication (technical/engineering and business) as well as exceptional organization and leadership skills
  • Experience with --and deep technical knowledge of-- quality problems caused by material or manufacturing processes
  • Deep understanding of complex engineering quality issues and related solutions
  • Understanding of contractual terms and ability to communicate with Apple attorneys on business/legal negotiation strategies
  • Mandarin Chinese language skills a plus


You will have responsibility for designing and implementing solutions that achieve business-critical metrics in the following areas: Cost Management and Continuity of Supply: manage costs for warranty, seed stock, repairs and out-of- production replacement parts across all regions and repair channels; design repair and/or replacement supply chain to secure continuity for system level ("Level 1") repairs at the lowest possible supply chain cost and at the highest service level for Apple customers. Lead recovery plans and execution when global supply falls short of demand. Drive continuous improvements and efficiencies within the supply chain and ensure full support throughout the service phase of the product lifecycle. Warranty Redemption: ensure that Apple's internal systems and processes are capable of redeeming the full value of warranty terms with suppliers. Drive system and process enhancements to increase our scope and eliminate all costs associated with in-warranty support. Supplier Quality Claim: work with engineering team and suppliers to verify the root cause and identify failure rate. Assess the financial impact with Finance, Business Insight and Business GCM teams. Negotiate with supplier to settle claim amount, set up payment plan and ensure supplier fulfills financial responsibilities. Supplier Management: manage suppliers' performance in Service Operations through Quarterly Business Review (QBR) and Supplier Performance Index (SPI) processes. Partner with commodity leaders in Operations (GSM) to negotiate contractual terms. Drive suppliers to enhance their infrastructure to support our developing business needs. Reverse Logistics and Operations: set metric targets and oversee the supplier's management of their repair/screening operations. Evaluate supplier's capacity and manage to required demand levels. Monitor suppliers' planning and procurement activities and their compliance with Apple's cost, quality and service level requirements. In addition, you will partner closely with Planning, Purchasing, Finance and Quality disciplines within AppleCare.

Education & Experience

BS or BA degree from an accredited 4-year college or university. MBA preferred


See job description


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