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 Site Reliability Engineer, Collaboration Services - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200289777 / Latpro-3831701 
Date posted: Oct-13-2021
State, Zip: Texas, 78729


Site Reliability Engineer, Collaboration Services

Austin , Texas , United States

Software and Services


Posted: Oct 11, 2021

Weekly Hours: 40

Role Number: 200289777

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that dedication. The success we are striving will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If this sounds like the kind of environment that you find intriguing, then let's talk! The Collaboration Services department works to ensure Apple's employees are productive, efficient and secure. As a member, you'll work with various parts of Apple's business to develop and deploy enhancements for our applications. Applications such as: Managed Print (SecurePrint) services, ensuring we offer best-in-class print solution to our employees. Also, Endpoint Data Protection services, enabling Apple to protect its data. Beyond that, you'll bring your best influencing skills to bear so that others join your vision for the most customer-centric results possible. Everyone at Apple depends on our team's technical skills, focus on delivering reliable services, security, with an attention to detail.

Key Qualifications

  • 5 years in a technical operations or person responsible for a service
  • 2 years in a large enterprise working a managed print service or end point data protection service
  • Experience as a technical lead of a global enterprise service in a large company
  • Strong experience with global technology implementations (Cloud and on-prem)
  • Demonstrated experience with technical administration and troubleshooting
  • Expert knowledge of macOS and iOS
  • Ability to script in various scripting languages (Python / Shell / Perl)
  • Clear and articulate communicator; confident at presenting
  • Obsessed with customer experience
  • Demonstrated ability operating as part of a high performance team, delivering objectives under tough deadlines and comfortable in an ever-changing, global environment


We are looking for an experienced engineer with customer service and product owner experience to help support our successful client applications service. You will administer, improve and maintain our client application solutions, keeping customer experience, performance and security prioritized. Constant interaction with our vendor is vital to highlight our feature requests, influence the strategic direction of the product and gain speedy resolution to any defects discovered in production. You should possesses a strong customer experience ethic, has outstanding people skills, displays creativity and appreciates fully the core strengths that make Apple's products easy to use. The responsibilities of the team are varied. Your role will include, but not be limited to: - Technical Support for our global Managed Print service - Supporting our global print infrastructure environment (cloud, on-prem and clients), and Endpoint Data Protection service - Supporting a global client backup service and managing a 3rd party cloud solution - Leading our ticket queue for support escalations and ensuring SLAs are adhered to - Working with the vendor on a periodic basis - Domain authority and escalation point for global support teams - Participating in a variety of technical projects throughout the year

Education & Experience

Bachelor's degree or equivalent work experience.

Additional Requirements

  • - Experience with change management controls
  • - Data analysis and presentation skills
  • - Experience in data discovery and troubleshooting


See job description


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