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 Sr. Network Support Engineer - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Networks
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200298028 / Latpro-3831763 
Date posted: Oct-13-2021
State, Zip: Texas, 78729


Sr. Network Support Engineer

Austin , Texas , United States

Software and Services


Posted: Oct 8, 2021

Role Number: 200298028

The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all! We are currently looking for a highly motivated, technically savvy, customer focused Network Support Engineer to support Apple's global networks. This is a fast paced and highly demanding environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you!

Key Qualifications

  • Extraordinary interpersonal communications and customer-service skills
  • We are seeking 3-5 years of experience in Network troubleshooting and ability to troubleshoot VXLAN
  • Ability to maintain composure and customer-service focus in stressful and ambiguous situations
  • Understanding of large scale enterprise IT infrastructures and corresponding dependencies
  • Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise
  • Experience evaluating & managing outages to business critical infrastructure
  • Knowledge of TCP/IP and OSI models
  • Working experience with IPv6, IPV4
  • Solid understanding of large scale LAN and WAN technologies
  • Expertise in automation such as Perl or Python
  • Able to affectively navigate UNIX, LINUX, and/or FreeBSD based operating systems
  • Understanding of the following technologies: OSPF, BGP, STP, TCP/IP, 802.11ac/n/g/b, Trustsec, 802.1X
  • Knowledge of VPN technologies such as IPSec, DMVPN
  • Hands on experience with Palo Alto, Cisco ASA/Firepower, Juniper SRX and wireless controller
  • ACL management and implementation


Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. IS&T's Global Infrastructure Operations (GIO) provides architecture, planning, management, and maintenance of Apple's global networks and computing systems. GIO delivers world-class information technology infrastructure from including Apple's data and voice networks, and data center hosted computing systems to each Mac or IOS device and everything in between.

Education & Experience

Bachelors degree in IT or equivalent experience

Additional Requirements

  • - Cisco CCNP certification, Juniper JNCIS, or JNCIP, or Palo Alto Networks PCNSA certification
  • - Programming experience in Python, Perl, Ruby, and Go
  • - Experience with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet
  • - Minimum of 1 year of experience with ITIL incident and problem management is a plus


See job description


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