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 740246 - Patient Services Manager 2 - TRAVERSE CITY, Michigan, United States

Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Food & Nutritional Services
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 740246 / Latpro-3832538 
Date posted: Oct-15-2021
State, Zip: Michigan, 49684


System ID 740246
Category Food Service
Relocation Type Yes - According to Grade
Employment Status Full-Time

Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!

Sodexo has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient food operations to join our team at Munson Medical Center in Traverse City, MI.

Relocation is available for this position!

The Patient Service Manager will support Sodexo's At Your Request 'AYR' room service program. The successful candidate will be responsible for system management of the EMR/HealthTouch, IS communications, menus, diet manual compliance, standards of practice, trayline meal audits, training, and orientation.

The selected candidate will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. This position will interface with other healthcare professionals to improve the patient experience.

We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process.

We are looking for candidates who can:

  • Implement performance improvement and quality assurance programs targeted to improve customer satisfaction;
  • Monitor patient tray operations and daily meal rounding;
  • Interact with patients and the nursing staff;
  • Perform tray assessments, training
  • Service Recovery
  • Customer Service Training for our front-line staff
  • Conducting patient ready room inspections and patient surveys

The ideal candidate will have the following:

  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
  • Previous experience working in a high volume facility
  • Strong management skills, preferably in health care but not necessarily if you are also a dietitian
  • 1-2 years of management experience preferred

Learn more about Munson Medical Center at:

Learn more about Sodexo's Benefits

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


See Job Description


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