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 739954 - Senior Manager, IT Service Delivery - Cheektowaga, New York, United States

   
Job information
Posted by: Sodexo Inc. 
Hiring entity type: Food Service and Restaurant 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$1000 - 70000
Benefits: See below
Relocation: Not specified 
Position functions: Service/Skilled - Food & Nutritional Services
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 739954 / Latpro-3833511 
Date posted: Oct-19-2021
State, Zip: New York, 14206

Description


System ID 739954
Category IS&T
Relocation Type No
Employment Status Full-Time

Unit Description

Sodexo has an exciting new opening for a Senior Manager, IT Service Delivery with our Information Systems and Technology team. This is a virtual position with the preferred candidate residing in the Eastern Time Zone.

The Senior Manager, IT Service Delivery will successfully direct the activities of one or more technical groups within IS&T. Responsible for the strategic direction of the department, including change management processes. Functions include the management of enterprise system monitoring, job scheduling, testing, quality control and system administration. Develops and reports on quality processes. May be responsible for managing software licenses. Also responsible for budget administration, personnel evaluations and the hiring of qualified personnel.

The successful candidate will:

  • Oversee day to day operations of the 24x7 Network Operations Center.
  • Work with IT Colleagues to ensure successful service transition of new applications and projects through the operational readiness process
  • Act as IT Operations liaison for Global Strategic initiatives that impact NorAm applications and resources
  • Create and maintain a communication mechanism to ensure that stakeholders are well-informed of IT Operations activities and business impacts
  • Ensures the accurate tracking of application availability to the service quality reporting program in order to effectively communicate the health of our systems
  • Responsible to oversee execution of job scheduling, file transfer management, financial close processing. This will require additional hours or adjusting the work schedule to align with financial close.
  • Oversee IT operations processes in line with well-established industry best practices for incident management and Problem Management, including overseeing root cause analysis and corrective action implementation.
  • Oversee high volume print operations to ensure business needs are met, including coordination of staffing, overseeing supplier support agreements through collaboration with key business stakeholders
  • Represent IT Operations in the project management processes including Design tollgate, Go / No-go (operational readiness)
  • Recommend and implement continuous process improvement initiatives for all aspects of the IT Operations function

Is this opportunity right for you? We are looking for candidates who have/are:

  • Basic Education Requirement - Bachelor's Degree or equivalent experience
  • Basic Management Experience - 5 years
  • Basic Functional Experience - 5 years of experience in IT operations or infrastructure
  • Excellent communication and written skills
  • Problem solving and critical thinking skills
  • Strong project management skills
  • Experience working with Ivanti and/or AutoSys highly desired
  • Familiarity working with ticketing systems
  • ITIL Certification highly desired

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.

Not the job for you?

At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Position Summary

Directs the activities of one or more technical groups within IS&T. Responsible for the strategic direction of the department, including change management processes. Functions include the management of enterprise system monitoring, job scheduling, testing, quality control and system administration. Develops and reports on quality processes. May be responsible for managing software licenses. Also responsible for budget administration, personnel evaluations and the hiring of qualified personnel.


Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years of experience in IT operations or infrastructure

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



Requirements

See Job Description

 

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