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 Facilities Services Manager, NYC - New York City, New York, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Construction
Engineering - Civil
Project Manager
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200310676 / Latpro-3839675 
Date posted: Nov-10-2021
State, Zip: New York, 10001


Facilities Services Manager, NYC

New York City , New York , United States

Corporate Functions


Posted: Nov 9, 2021

Weekly Hours: 40

Role Number: 200310676

In RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world. We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team with an extraordinary customer service focus. You will have a strong emphasis on handling multiple site operations consistent with a diversified portfolio. Ability to interact with Apple business functions & customers at all levels including management reporting.

Key Qualifications

  • 5+ years of building engineering, facility/construction/project management experience with a demonstrated focus in making buildings outstanding workplaces.
  • Strong contract and financial experience, skilled in creating, developing, and managing capital and operating budgets related to operations portfolio.
  • Overall responsibility for overseeing the implementation of policies, procedures, and programs that will assure well-managed, well-maintained buildings and facilities.
  • Knowledge of and experience with the upkeep and function of buildings, building systems, and quality improvement projects.
  • Demonstrated ability to oversee tenant improvement projects, as well as scheduled maintenance programs.
  • Excellent leadership and supervisory skills, including experience and ability to manage customer service issues involving employees in a professional and positive manner.
  • Work side-by-side with RE&D partners such as Project Management, Real Estate, Commute and Environmental, Health and Safety.
  • Advocate customer needs internally to continuously improve the customer experience through product and process.
  • Communicate to building occupants information regarding events, closures, construction and other building impacts.
  • Manages major relocations of people and special rooms including reconfigurations, new building construction and internal building shuffles.
  • Experience managing specialty spaces, including partnering with LOB providing facilities support for events, special meetings and logistics to receive guests/clients.
  • Excellent communication and presentation skills.


The Facilities Services Manager will be responsible for a team of professionals whose portfolio includes offices, specialty spaces and collaboration spaces in New York Campus. Partnering with Apple LOB, RE&D and nominated internal/external vendors/partners. Duties will also include: - Hands-on provision of comprehensive FM Services - Ensure vendors compliance with agreed SLA's and important metrics - CAPEX & operating expense planning and budget management - Drive consistency in RE&D site services and resources. Adherence to the use of established protocols, tools & processes strong compliance - Participate alone, or in team, for RE&D services presentations to internal customers - Advising and driving improvement changes in RE&D services - Managing relocations of people and special rooms including reconfigurations, new building construction and internal building shuffles

Education & Experience

Bachelor's Degree preferred


See job description


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