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 Sr. Client Success Manager, Google Shopping - Asheville, North Carolina, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Marketing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 4yzkFC3np2TU6SFAv0mL9wOemI7R1J / Latpro-3839811 
Date posted: Nov-10-2021
State, Zip: North Carolina, 28801


Req #19574

Tuesday, November 9, 2021

The Shopping Ads Client Success Manager (CSM) will manage day-to-day Shopping Ads campaign performance, manage Google Merchant Center accounts including feed management and disapproval resolution, and compile data with insights for detailed and compelling client-facing reports.

About your Responsibilities:

Ideal candidates will have an insatiable curiosity and enthusiasm for digital marketing and can inspire excitement and curiosity among colleagues. The CSM candidate must be a self-starter, be proactive, can work independently on tasks, work well with a team, and follow through on projects, Candidates must have advanced knowledge of Microsoft suite products including Excel, Word, and PowerPoint, and excellent written and verbal communication skills.

A Shopping Ads CSM will need to be able to prioritize and load balance across several platforms and clients within specific service level agreements (SLAs) and expectations. Job duties may include:

  • Optimizing data feeds within the Google Merchant Center platform
  • Initiating and working through issue tickets with Google partners
  • Optimizing Shopping campaigns to increase campaign success
  • Creating campaigns within our platform
  • Providing weekly/monthly/ad hoc reporting
  • Providing miscellaneous research as needed

Key Qualifications:

  • 4+ years of Google Merchant Center experience required.
  • Advanced knowledge and understanding of SEM, shopping, e-commerce solutions and an understanding of new media consumer behaviors and trends. E.g.- 3+ years with Amazon Shopping, Google Shopping, Facebook Shopping and full-scale feed management
  • Bachelors degree in Marketing, Communications, Public Relations or related fields
  • Exceptional written and verbal communication skills with the ability to effectively communicate digital marketing concepts
  • Ability to load balance, prioritize and manage heavy workloads with flexibility to rapidly shift priorities based on organizational needs
  • Creative thinker with strong time management, and organizational skills with exceptional attention to detail

Other details
  • Job Family Client Solutions
  • Job Function Marketing Solutions
  • Pay Type Salary

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