Americas Retail Fulfillment Operations Manager
Austin , Texas , United States
Operations and Supply Chain
Posted: Oct 27, 2021
Weekly Hours: 40
Role Number: 200304671
Imagine what you could do here. At Apple, we believe great ideas have a way of becoming great products, services, and customer experiences very quickly. Retail Fulfillment Operations (RFO) is an integral part of the Americas (AMR) Operations team. This organization is the "Voice of Retail in Operations," partnering directly with our Retail teams - both digital and physical stores. Are you a supply chain leader who is passionate about delivering on promises to the customer? We hope you will consider joining our team.
- Subject matter expertise in supply chain operations and business process re-engineering,
- Sharp analytical skills with experience interpreting complex data for informed decision-making.
- Solution-oriented, demonstrating a practical and proactive approach to problem-solving.
- Exceptional communication skills, with the ability to foster cross-functional relationships with partners and executives in a matrixed environment.
- Ability to persevere and adapt under pressure, with a positive and professional "customer-focused"
- Strong people management skills with history of developing and motivating talent.
The Americas Retail Fulfillment Operations Manager is responsible for driving process and systems improvements that will enable the maximization of sell-through with a focus on the smooth flow and availability of goods across the supply chain. This individual will be accountable for creating an exceptional customer experience across retail and online channels by ensuring that Apple products are fulfilled to our commitments. As a key member of our management team, you will:
Provide focus and flawless execution of Retail initiatives which improve upon convenience, speed, clarity, cost, and coverage for both Digital and Physical Stores.
Partner with cross-functional teams to ensure reporting and metrics are established and measured.
Develop proposals for future functionalities and enhancements, providing clear and efficient updates on progress to leadership team.
Lead seamless and effective communications with partners in the WorldWide RFO organization, fostering strong partnership and knowledge of engagements between global and regional teams.
Collaborate with business and technical teams to determine process and system requirements, identify dependencies, and deliver on capital and non-capital projects.
Partner with global teams to identify and execute infrastructure upgrades, process automation, and productivity improvements which allow the operation to keep pace with sales growth and benefit from economies of scale, such as Click to Delivery performance and executive escalation resolution.
Provide insights to the cross-functional teams, ensuring success in key fulfillment programs such as fast online fulfillment, trade-in, and multi-channel programs which include immediate delivery, ship from store, and pickup from store.
Liaison with the Operations teams to ensure organizational readiness and excellent customer service is at the core of every delivery initiative and functionality.
Drive New Product Introduction (NPI), Promotional, New Store Opening, and New Country Opening planning for digital and physical stores.
Education & Experience
Bachelor's Degree required; MBA or advanced degree preferred.