Job Title: Florida Domestic Violence Hotline Advocate
Reports to: Florida Domestic Violence Hotline Supervisor
- Full Time: Monday – Thursday, 7 am – 6 pm
- Full Time: Monday – Thursday, 7 am – 6 pm
- Full Time: Thursday - Sunday, 7 am – 6 pm
- Full Time: Friday – Monday, 12 pm – 11 pm
- Full Time: Monday - Thursday, 8 pm – 7 am
- Full Time: Friday – Monday, 8 pm – 7 am
Qualifications and Skills:
- High School Diploma, One year experience in field preferred.
- Ability to display empathy and utilize active listening skills.
- Computer Literate (Microsoft Office, data entry, etc.). Ability to type at least 30 wpm.
- Bilingual preferred, specifically English, Spanish and Creole languages.
- In addition, candidates must possess a valid Florida driver’s license, safe driving record, and proof of automobile liability insurance
Salary Range: $33,280 per annual
Workplace Location(s): Remote- Florida
The FDVH Advocate provides assistance to domestic violence survivors, supporters, community members, and other service providers throughout the state of Florida who seek assistance on the 24 -Hour FDVH Hotline via phone, text and chat. Services and education is provided in a nonjudgmental and survivor-directed manner that provide individuals with the resources needed to move forward with their self-identified goals. All services are in line with DCF Standards. Local hotlines from the 41 certified domestic violence centers in Florida are at times forwarded to the Florida Domestic Violence Hotline and this position includes answering and rerouting calls to other domestic violence centers.
Key Responsibilities & Accountabilities:
Hotline Operation: Responsible for daily answering of the Florida Statewide Domestic Violence Hotline phone, text, and chat lines. The FDVH Advocate is responsible for following operations procedures, adhering to assigned schedule and providing flexible support during assigned holidays and inclement weather to ensure the FDVH has 24/7 coverage.
Service Provision: The FDVH Advocate is responsible for providing remote services including but not limited to crisis intervention, advocacy, safety planning, and resources and referrals to survivors, supporters, community members, and service providers that call the FDVH. The FDVH Advocate uses critical thinking to assess and respond to the diverse needs of the service population and create individual safety plans. The FDVH Advocate is responsible for following best practice models, including but not limited to remaining trauma-informed and empowerment-based.
Systems Collaboration: The FDVH Advocate will liaise with survivors, their supporters, community partners, and professionals to serve survivors across the state of Florida while maintaining confidentiality. The FDVH Advocate will assist survivors in seeking resources and services specific to their area of interest through providing direct referrals to other domestic violence centers, completing outgoing advocacy calls on behalf of survivors, and completing three-way advocacy calls with survivors on the line.
Shelter Census: The FDVH Advocate is responsible for gathering a daily census of all emergency shelters in the state of Florida, the FDVH Advocate relays that information back to all the centers and others as needed.
Data entry: The FDVH Advocate utilizes domestic violence center database to capture all components of the service and administrative hotline call, text, or chat: caller identifying information, demographics, documentation of caller's needs / situation, services / referrals provided and length of call
Hotline Resources Knowledge: The FDVH Advocate maintains a strong knowledge of the 41 certified domestic violence centers throughout the state of Florida, a general knowledge of community programs and services across the state, and awareness of national-level resources. The FDVH Advocate helps those contacting the FDVH to identify and connect with resources as requested. The FDVH Advocate is knowledgeable about how to research further resources as needed. The FDVH Advocate will contribute to researching and building resource databases for the FDVH Advocate team.
Agency Knowledge: Maintain in-depth knowledge of WID agency operations, including all department functions (direct service and administration), services provided and hours of operation.
Completes other tasks as assigned.
Additional requirements: Employee will be required to take the Florida Coalition Against Domestic Violence (FCADV) Core Competency training and obtain a passing grade of 75% or higher.
To Apply: Send letter of interest & updated resume to:
- Use appropriate departmental hiring address from the selection below:
- Human Resources, email@example.com.
Women In Distress does not discriminate by reason of race, sex, color, age, national origin, religion, mental or physical ability, sexual orientation, gender identity, veteran or military reserve status, immigration status, or language spoken. All room assignments, activities, programs, etc. are provided in a non-discriminatory manner. Applicants with disabilities who may need accommodations are encouraged to contact Diane Smith, Human Resources Manager at 954-760-9800 ext. 1034 5 days prior to scheduled interview, so that reasonable accommodations may be coordinated.
Date position available: January 3, 2022