Repatriation Case Manager - Bilingual (English/Spanish, Creole or Portuguese)
Requisition #: req6223
Location: Miami, FL
Hours: Full-time (40 hours/week)
Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.
The process of reintegration to one's native county can be challenging. Returnees must find a safe place to live and employment, all the while managing the stress and anxiety that comes in the months and weeks leading up to the repatriation event. This combination of factors can put major stress on individuals and families anticipating repatriation. A successful reintegration back into their communities of origin will help ensure better outcomes for clients in their new locations, and decrease return and repeated re-entry into the United States.
As a Case Manager you will be primarily responsible for Adult Refugee and immigrant population. This individual will be responsible for assisting the client with practical case management needs relating to their deportation. Providing psycho-social support and educational resources to clients will also be part of this role.
This individual will be responsible for helping the client with resource referrals, community connections, and case management services while utilizing trauma informed care throughout service provision.
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.
ESSENTIAL JOB RESPONSIBILITIES:
- Provide culturally and linguistically appropriate Repatriation Services and comprehensive case management services;
- Conduct psycho-education and psycho-social support intervention sessions;
- Maintain a caseload in compliance with contract terms and agency expectations as defined;
- Effectively maintain case capacity and trending of all caseloads;
- In collaboration with the client, create Repatriation Action Plans;
- Perform resource referrals, community connections, and case management services;
- Conduct assessments tailored to the clients needs, while working collaboratively with the local partnering office;
- Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected timeframes and requirements;
- Develop and maintain positive networking relationships with community partners and resources for families;
- Participate in mandatory training requirements and ongoing trainings monthly and annually to meet all agency expectations;
- Attend meetings with regional supervisor to consult on cases, and to review case plan and direction;
- Participate in peer-to-peer support opportunities for growth and sharing of innovation and case consultation within assigned region;
- Keep abreast of community resources and refer clients for support, as needed;
- Stay abreast of all agency, federal, and state regulatory requirements related to refugee and immigration population;
- Complete other duties as assigned.
- Bachelor's degree in Human Services, Social Work or related field of study from an accredited college with at least two (2) years of case management experience in child and family services or at least three (3) years of case management experience in child and family services, family preservation, kinship care, or refugee and immigration fields in lieu of education;
- Bi-lingual English and Spanish, Creole or Portuguese required;
- Demonstrated ability to service a difference group of clients, to include refugees, immigrants or other minority families;
- Mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees;
- Excellent verbal and written communication skills;
- Demonstrated crisis intervention skills;
- Ability to work independently and exercise a high level of confidentiality;
- Computer and typing skills sufficient to perform essential job functions;
- Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels;
- Active motor vehicle license and a reliable automobile with adequate insurance coverage;
- Successfully pass a TB test annually and document preference to receive or decline Hepatitis immunization;
- Pass a criminal history screen;
- Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.
We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.