Bilingual Resolution Specialist
Overview of Position
This position is responsible for providing high quality client focused service by using knowledge of local, state, and federal program requirements to efficiently maintain and update general applicant information, financial, medical and personal information to support client applications.
What will be my duties and responsibilities in this job?
Monitors and fosters ongoing communications with government agencies regarding the status of claims.
Documents and updates internal database based on daily contact of select members of assigned applicant group and application evidence requirements, i.e. work activity, medical condition, third party, beneficiary, contact and demographic data financial, life and health insurance information, employment and salary verification, medical history and documentation where evidence is required.
Reviews inbox for daily work queues, identifies missing evidence and follows through to completion.
Answers incoming calls from internal and external Customers.
Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process.
Effectively educates and answers inquiries from patients and family representatives regarding application process.
Assists clients with scheduling appointments and reminding of appointments, as needed.
Identifies and takes appropriate actions to complete and submit required financial, medical and personal information forms to support the client application process.
Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approval.
Identifies appropriate escalation points and works with direct manager to resolve issues.
Reviews outgoing client material for accuracy prior to submittal.
Complies with ethics, privacy and compliance policies and procedures.
What are the requirements needed for this position?
Associates degree or 4-year degree
Bilingual (English/Spanish) required.
Ability to apply knowledge of federal and state programs to benefit coverage for the client.
Strong communication skills (verbal & written); demonstrated experience working with people of various educational, experience communicating government caseworkers and hospital personnel.
Strong organization skills - ability to prioritize, plan.
Computer skills, including word processing, basic keyboard skills required.
Ability to work independently and follow tasks through to completion without direct supervision.
What are the working conditions and physical requirements of this job?
General office demands
How much should I expect to travel?
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Will work for a client located in IL. Must work Central Time hours.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.
As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to email@example.com "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
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