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 Readiness Program Manager, Apple Card and Apple Cash Product Operations - Raleigh, North Carolina, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Management - General
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200315120 / Latpro-3842282 
Date posted: Dec-02-2021
State, Zip: North Carolina, 27601


Readiness Program Manager, Apple Card and Apple Cash Product Operations

Raleigh , North Carolina , United States



Posted: Nov 18, 2021

Weekly Hours: 40

Role Number: 200315120

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team. Apple Pay is the leading mobile payments platform for in-store and online payments, and Apple Card has been the most successful credit card launch in history. And we're just getting started. Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve our processes to support our customers, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and drive launch readiness of new features. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. We're looking for background in the payments and credit lending financial services industry to join the Apple Card and Apple Cash team. This person will be responsible for partnering with external and internal teams to develop launch readiness plans and drive operational go to market execution for our payment products. You should have experience in one or more of the following: financial services delivery, business operations, project management, and/or change management. This role is full-time and can be located in Raleigh, NC or Cupertino, CA.

Key Qualifications

  • Experienced in the financial services industry e.g. credit and lending, retail banking and/or payments products
  • Experienced in launching technology based financial products, including launching and scaling service operations
  • Demonstrated success in program management and/or project management for financial products
  • Experience coordinating cross functional projects related to fintech and/or customer service technology solutions
  • Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment
  • Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
  • Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
  • Solid ability to operate autonomously across multiple teams in a matrixed organization


In this role, it is important that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations. Responsible for preparing the organization for change - partner sign-off, process definition, procedure creation, change delivery Passion and curiosity for defining how we service our customers in the easiest way possible Strong project/program management background: set the priorities, manage timelines, identify partners, track and share status with leadership, identify and resolve blockers Demonstrated ability to deliver complex, technical projects on-time with consistently successful results while working across departments and time zones Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations Lead change across project lifecycle within the project teams and with external partners. Understand the use cases and operational processes for new product features to distill those into what people, process and platform changes are needed to support them. Define and implement performance measurement frameworks for continuous improvement initiatives Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach Committed and an aim to test and learn; move fast while ensuring quality Lead regularly scheduled, cross-functional updates and business reviews Effectively handle partners, subject matter experts, executives and other internal groups through effective written and verbal communication

Education & Experience

Bachelors in Business, Engineering or a related field required. MBA or a relevant post graduate degree is a plus. Minimum 8+ years of professional experience required. Prior experience in management consulting or product operations at a financial services company and/or startup is a plus.


See job description


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