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 GIO Network Support Engineer - Mesa, Arizona, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Other
Computers - Platforms
Computers - Software Engineer
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200307838 / Latpro-3842341 
Date posted: Nov-19-2021
State, Zip: Arizona, 85201

Description

GIO Network Support Engineer

Mesa , Arizona , United States

Software and Services

Summary

Posted: Nov 19, 2021

Weekly Hours: 40

Role Number: 200307838

The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all! We are currently looking for a highly motivated, technically savvy, customer focussed Network Support Engineer to join our GIO Datacenter team supporting Apple's global datacenter networks. This is a fast paced and highly demanding environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you!

Key Qualifications

  • Excellent English oral and written communications skills
  • Extraordinary interpersonal communications and customer-service skills
  • We're seeking at least 1 year experience in retail or help desk customer service
  • Ability to maintain composure and customer-service focus in stressful situations
  • Understanding of large scale enterprise IT infrastructures and corresponding dependencies
  • Competencies in Major Incident Management and ability to thrive under pressure and navigate ambiguous situations
  • Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise
  • Able to meet service-level agreement (SLA) deadlines and work within a fast paced environment without impacting services.
  • Knowledge of TCP/IP and OSI models
  • Understanding of IPv4 and IPv6 subnetting and networking
  • Able to effectively navigate UNIX, LINUX, and/or FreeBSD based operating systems
  • Having achieved at least one of the following certifications or having equivalent competencies: Cisco CCNA, Juniper JNCIS, or Red Hat RHCSA
  • Understanding of the following technologies: BGP routing Protocols, Layer two switching, TCP/IP, IPv4/IPv6 Addressing/subnetting

Description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. IS&T's Global Infrastructure Operations (GIO) provides architecture, planning, management, and maintenance of Apple's global networks and computing systems. We deliver world-class information technology infrastructure from including Apple's data and voice networks, and data center hosted computing systems to each Mac or IOS device and everything in between.

Education & Experience

Bachelors degree in IT or equivalent experience

Additional Requirements

  • - Cisco CCNA certification
  • - Juniper JNCIS or JNCIP
  • - Programming experience in Python, Perl, Ruby, and Go
  • - Experience with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet
  • - Minimum of 1 year of experience with ITIL incident and problem management is a plus





Requirements

See job description

 

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