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 Operations Support Specialist - Portland, Oregon, United States

Job information
Posted by: Goodwill Industries 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Receptionist/Secretarial
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: IwXstl2hYhb36hvOscE0xVZsqIIU35 / Latpro-3842404 
Date posted: Nov-20-2021
State, Zip: Oregon, 97214



Job Description

TITLE: Operations Support Specialist


DEPARTMENT: Operations

EEO#: 2



Full Medical/Dental/Vision

403b Retirement

GENERAL SUMMARY: Responsible for supporting all technical, reporting, information, training, data entry, policy, and performance needs of the Operations Department.


Essential Functions:

Must demonstrate willingness and ability to adhere to all GICW's policies and procedures, CARF standards, Kaizen guidelines, safety and security regulations.

Foster and demonstrate a positive team environment.

Provide excellent customer service to all internal and external customers

Address Operations Help Desk submissions to ensure all technical issues, needs, and deficiencies are resolved in a timely manner.

Manage GICW Cashier Training, ensuring up-to-date curriculum.

Manage Operations inventory and supplies for accurate levels and stock.

Analyze Point of Sale (POS) system to ensure optimal performance and efficiency.

Assist with all reports, sales, and budget needs by Operations staff.

Ensure Operations and POS policies and procedures are updated and relevant.

Assist with remodels and new store setup, including: fixture pick up/delivery, register and cash wrap setup, signage, communication, and documentation.

Conduct on-site and remote training for Retail staff.

Provide support on other projects, as needed.

Support opportunities for synergies across various business units to drive long-term business growth and sustainability.

Incidental Functions:

Perform miscellaneous duties, as assigned.



Must be 18 years of age or older.

High School graduate or GED.

Minimum of one year retail management.

Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook).

IT or computer technical training or work experience.

Must possess strong interpersonal, writing, and communication skills.

Must exhibit a high level of integrity and business ethics.

Must provide own transportation, as required.


Must maintain consistent, predictable, and satisfactory attendance and punctuality as scheduled.

Must be able to demonstrate upon request functional literacy and numeric proficiency.

Must have command of the English language sufficient to verbally communicate with the general public.

Must not present a significant current risk of substantial harm to self or others in the performance of the essential duties of the job that cannot be eliminated or reduced by reasonable accommodation.

No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior or is otherwise in conflict with the functions listed on this job description. This may include passing a state-mandated, federally-conducted criminal background check.

Must provide proof of identification and eligibility to work in the United States of America.

Must pass a drug screening test and background check.

Must be able to perform the essential functions of the job with or without reasonable accommodation.

Must meet GICW quantitative and qualitative performance standards.



Work is primarily performed in an office environment with periodic work in either a warehouse or store setting.

Environment is heated or may be air conditioned, and may include exposure to dust.

Travel throughout the service area may be required.

Moderate adaptability required: Work environment is occasionally hectic (fast paced) with irregular short deadlines and a limited number of critical or unusual situations.

DOT Strength Classification - Medium.

Click "Apply" to submit your resume today!

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