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 Family Support Specialist (Center-based services; Bilingual) - Chicago, Illinois, United States

Job information
Posted by: Children's Home and Aid 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 729520969 / Latpro-3842881 
Date posted: Nov-21-2021
State, Zip: Illinois, 60601



Children's Home & Aid invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leading child and family service agency with more than 20 locations across Illinois, our mission is to advance the well-being of children by investing in families to disrupt the systemic and multi-generational cycle of racial, social and economic inequality.

Our full-time early childhood education staff receive competitive salaries and a generous benefits package including three scheduled weeks of paid time off per year (Spring, Summer, Winter), and additional flexible paid leave that accrues based on tenure. We hold ourselves and each other accountable for fostering an inclusive work culture where we can be our authentic selves, where we create and have equitable opportunities, and where our voices are supported and encouraged.

The Family Support Specialist serves as the first point of contact for families who apply for center-based Early Childhood services at Children's Home & Aid. The Family Support Specialist is responsible for participant eligibility, identifying the needs of children and families, and coordinating, enrolling and tracking participation in services to maximize the child and family's well-being.

Staff are be required to be fully vaccinated against COVID-19 and to submit proof of their vaccination status before their start date unless they have an agency approved medical or religious exemption. Staff with an exemption will need to provide proof of weekly testing. For more information about our COVID-19 safety practices, please .

What you'll do:

  • Recruit families with children for enrollment in the program, engaging in scheduled recruitment outings on a regular basis, including weekend recruitment events.
  • Complete and obtain all essential documentation to validate the eligibility of all applying families and secure all essential documentation to ensure the most eligible families are enrolled in our program.
  • Coordinate the placement of eligible children in the center with the assigned Supervisor, Manager and/or Director of Programs.
  • Establish trusting, nurturing relationships with clients/participants.
  • Participate with the multidisciplinary team to ensure that all support services are extended to families based on their needs.
  • Monitor absenteeism/participation of children, contact parents and/or conduct team meetings with parents to discern justification for absenteeism/participation.
  • Report two consecutive missed visits to Family Support Supervisor or assigned Site or Program Supervisor.
  • Work in collaboration with other designated staff to regularly involve parents in all program options.
  • Recruit, retain and support parents on the Site Level and Parent Policy Committees for Head Start and Early Head Start Programs.
  • Coordinate Site Level Parent Committee meetings with elected parent representatives; assist parents in conducting meetings and keeping meeting minutes for Head Start and Early Head Start Programs.

Who you are:

  • You have a Bachelor's degree in Social Work, Human Services, Family and Consumer Science, Family Studies or a closely related field required.
  • You have a Gateways Level 5 Family Specialist credential (or able to obtain within 18 months of hire) required.
  • You have a minimum of one (1) year experience working with children (0-5 years of age) and their families.
  • You have a minimum of one (1) year of experience working with culturally diverse communities and families; demonstrating effective skills to be culturally sensitive and appropriate.
  • You have proficient Bilingual English/Spanish skills speaking, writing and reading both languages (for specific program locations based upon needs of the population served and program).
  • You have knowledge and understanding of normal child growth/development and parent-child relationships.
  • You have a valid driver's license, insurance, and a reliable vehicle.

The details:

  • Location: , 1701 West 63rd Street
  • Schedule: Full-time, hourly; flexible work schedule that may occasionally include working evenings and weekends.
  • Hourly: Range starts at $18/hour; offers are commensurate with experience and bilingual candidates may receive additional financial compensation.
  • Noncash benefits: Medical/dental/vision insurance, paid time off plus 11 paid holidays, supplemental insurance options, 401(k) with match ()

Where you work matters.

  • You're considering a new position, so no one knows better than you that where you work matters. We believe that by building diverse teams of passionate advocates for youth and families, we can continue to show up for Illinois families, putting those families at the center of every decision, and strengthening the communities where we all work, play, and live together. ()
  • We invite you to become an active member of a team that supports, inspires, and challenges each other, and grow your career in an organization that celebrates emerging leaders and provides development and training opportunities aligned with your individual goals and aspirations. If you are looking for an opportunity to do meaningful work, including raising your voice to disrupt the status quo, we encourage you to apply today.
Review our agency's blueprint for impact:


Bachelors of Social Work (required)

1 years: Experience working with families with young children (0-5). (required)

Licenses & Certifications
Gateways to Opportunity (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


Social and Human Service Assistants


Bachelor's Degree


1 year

Job type

Full time


See job description.


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