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 ENGR, FIELD SUPPORT - San Francisco, California, United States

Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Computers - Software Engineer
Service/Skilled - Technician
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-12858 / Latpro-3843164 
Date posted: Nov-23-2021
State, Zip: California, 94103


Location: San Francisco - California
Location: Cary - North Carolina
Location: Orlando - Florida

Job Description

The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Serve as company liaison with customer on administrative and technical matters for assigned projects and instructs customers in the operation and maintenance of the system.
  • Evaluate and approve operational quality of system equipment and participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel.
  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
  • Demonstrated ability to be consistently fully utilized on billable work.
  • Provides services to Rockwell customers through embedded services, call out, and through phone/chat support to consistently meet utilization goal.

This position will require travel to cover assigned region/sub-regions, with

remote Support Services provided as required.

Basic Qualifications:

  • Technical Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.
  • 2+ years of engineering and field experience
  • Legal authorization to work in the US. Rockwell Automation will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Valid Driver's License
  • Ability to travel to assigned Region/Sub-region and accessible during off hours, weekends and holidays

Preferred Qualifications:

  • Experience partnering with sales teams and customers
  • Experience indirectly managing a team of engineers and technologists
  • Financial acumen, ability to execute projects while meeting budgets
  • Experience delivering technical presentations to internal and external customers

Experience with:

  • PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software
  • Studio5000, ControlLogix, CompactLogix
  • PowerFlex products and applications
  • Ethernet/IP, Stratix Switches
  • Servo/Motion control
  • Low Voltage PowerFlex Drives knowledge
  • Medium Voltage Drives knowledge
  • Experience with networks including EtherNet, ControlNet, and DeviceNet
  • Application/Project experience utilizing Rockwell's Advance Software Packages such as Historian, AssetCentre, VantagePoint, and Plant/Energy Matrix
  • Experience in Virtual Machine computing and Thin Client technology

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).


See job description


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