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 Customer Service Manager - Fergus Falls, Minnesota, United States

Job information
Posted by: Otter Tail Power Company 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: z5zGL4PQ7iRJkYG2tOh4fH8aRAQ7k8 / Latpro-3843414 
Date posted: Nov-24-2021
State, Zip: Minnesota, 56537


As a company, we continue to be innovative as we modernize our energy grid, enhance customers experiences, and work toward a cleaner energy future. 

For this role, we require an associate degree in business, and a minimum of five years of customer service and electric utility operations experience. Qualified applicant should have experience in budgeting, cost control, planning, and supervision. Knowledge of Public Utilities Commission and Public Service Commission regulations is required. Strong communication skills and leadership capabilities are beneficial. 

Successful applicant will manage and operate the area Customer Service Center. Supervise office staff to provide optimum customer service, accurate, timely billing of electric service, and lead and develop customer service personnel. Implement strategies and initiatives as outlined in the yearly customer service strategic plan. Promote and sell electric heating and cooling technologies. Enhance community relationships and work with local governments on obtaining franchise agreements. Will provide support to field personnel in the absence of the Operation Manager and resources for administrative support to other areas of Customer Service. Provide after-hours management on call.

We offer a competitive wage and benefit package.

Click "apply" to apply online

Applications accepted through December 8, 2021. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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